Sany Service is always on the way - 2022 opening

Escort in the ice and snow - Harbin

On the afternoon of February 19, 2022, the snowflakes were floating in the sky and the road was slippery, the outdoor temperature was nearly minus 20°, received the customer's call, the equipment to be transferred to prepare for the start of construction, the 220 drilling rig did not turn, after simple communication with the customer, took the tool engineer Liu Huanqing and his colleague Wang Bingguang to drive to the customer construction site, due to the heavy snow last night caused traffic congestion, in order to reach the destination faster to solve the problem, choose the usual rural road that is not long to walk, the road along the way is icy and slippery accompanied by traffic accidents. Arrive at the customer's site as quickly as possible under the premise of ensuring safety.

After arriving at the scene, after asking the operator to understand the equipment situation, the equipment did not rotate left and right and the track shoe walked abnormally; The on-site division of labor was solved, Liu Huanqing was responsible for dealing with the slewing fault, and Wang Bingguang was responsible for dealing with the track failure; Due to the relatively old equipment, the wiring harness has varying degrees of aging and stiffness, due to the temperature at minus 20 degrees, the wiring harness will break when touched, and after inspection, it is judged that the wiring harness to the solenoid valve can not be powered, during which it is necessary to check and measure the back and forth in the cab and the solenoid valve group to find the fault point, in order to solve the fault as soon as possible, the hands and ears are frozen and unconscious, the customer has communicated many times to warm the car and still insists on searching, and finally found the fault point is the cab to the solenoid valve group The middle position of the wiring harness is broken, resulting in no rotation action. After replacing the wiring harness and bandaging, at this time the work of colleague Wang Bingguang to replace the track bolt nut was also nearing the end, and the final fault solution The customer was very moved, sorting out the drilling rig and preparing to come in to start work, at this time it was late, back to the office to look at the mobile phone and found that the customer WeChat circle of friends liked and promoted for Sany service, although the weather was cold, but the engineer's heart was very warm.

Time flies, and time changes. There is such a group of people in Sany, they adhere to the concept of "service creates value", use youth and sweat to provide customers with the fastest and best service, and they will do the service unmatched. They are distributed all over the world and are always on standby! This group of people is the service engineer, an ordinary and great position, a group of the cutest people, all the service soldiers of Sany interpret the best results with actions.

Sending charcoal and warmth in the snow - Shenyang

In the northeast, a region with four distinct seasons, the winter in the northeast is beautiful because of the snow, and the snow in the northeast stays all winter. With the rapid development of the economy and the improvement of engineering technology, there are more and more winter construction projects. Construction in an environment of about -30 °C every day is a test for machinery and equipment, as after-sales service engineers, we are both proud and gratified, "pride" is because of our SanyRotary drilling rigovercoming the severe cold and creating value for customers every day; "Gratified" because we are doing "carbon in the snow" every day, escorting our equipment, solving problems for customers, and winning high recognition from customers.

On November 25, 2021, -28 °C, at about 2 p.m., the service project was Li Chunliang received the EVI order, and after telephone communication with the customer, he learned that the equipment had just been transferred from Shandong Province to our area, and the equipment was about to get off the trailer when there was a failure of the engine that could not start. The order is the order, my engineer reacted quickly and immediately went to the customer's construction site, when we arrived at the customer's construction site, the frozen and shivering operator saw hope, and the anxious tow truck driver also smiled.

The equipment is still on the trailer, there is no other auxiliary equipment on the scene, the low temperature of -28 °C, the cold wind is biting, the battery is insufficient after the operator starts many times, and it is about to get dark at 4 p.m., and various factors make the simple problem much more complicated.

In the heart of Sanyin, difficulties are used to be conquered, with excellent technology, we found the cause of the failure, the inspection found that the water separated in the early stage inside the fuel system oil-water separator has been frozen, resulting in the oil circuit blockage, disassemble and clean the oil-water separator and dredge the oil circuit, the equipment returns to normal, and successfully get off the trailer to arrive at the construction site before dark, at this time the customer and the trailer driver have given us a thumbs up!

The most beautiful is Trinity Red - Dalian

The excitement of the New Year is fading away, and the excitement of life continues. In order to prevent the occurrence of failures when the equipment starts, Sany Service has always adhered to the service concept of "exhausting all means to make Sany Service uncompromising". We took immediate action to provide special inspection services for customer equipment before the start of construction.

On the tenth day of the first lunar month, the weather in the north is still relatively cold, the major customer of the Northeast Branch: Dalian Zhongxin Basic Engineering Co., Ltd. purchased two 360H units of our company to arrive at the construction site, and received a call from the customer at six o'clock in the morning. Then he packed up the tools and set off, and rushed to the site as soon as possible to assemble the drilling rig for the customer to help him start construction smoothly.

After successfully installing the drilling rig, the customer said with emotion: from the purchase of Sany's first drilling rig in 19 years, to now there are four of them, as long as a phone call, no matter when and where, Sany Service can rush to the scene to solve the problem as soon as possible, which is the most reassuring for him. Praise for Sany after-sales service.

The affirmation of our customers is the greatest encouragement and motivation for us. We strive to serve customers with exquisite skills, think about what customers think, and what customers are anxious about, and practice our commitment to every customer with a rigorous service attitude, and we have been taking action.