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Micro-diggingSmall diggingMedium diggingBig diggingWheeled excavatorsLoaderDiversify your productsAttachments
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Sany Heavy Industry Sany Heavy Industry Co., Ltd. (SH:600031)
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Home > Campaigns > Sincere service | Rushing to the aid of 525.7 kilometers of the Gobi Desert, Sany Service once again penetrated into the border
Sincere service | Rushing to the aid of 525.7 kilometers of the Gobi Desert, Sany Service once again penetrated into the border
2022.03.21
Trinity Card Friends Home
Sany heavy truckAuthorized service station Inner Mongolia Xuanhang Automobile Repair Service Co., Ltd. (hereinafter referred to as "Inner Mongolia Xuanhang"), has accepted nearly 400 work orders, reserves more than 200,000 yuan of spare parts, is an excellent service station with zero negative reviews, zero complaints, 100% praise rate and complete accessories.
On the evening of March 15, Mr. Liu, a Sany heavy truck owner from Changji, Xinjiang, was trapped in Harsuhai (Mongolian border) in the Alxa Right Banner of the Alxa League in Inner Mongolia, and requested emergency rescue from Xuanhang in Inner Mongolia.
Haersuhai, Alxa Right Banner in Inner Mongolia, is a typical Gobi desert landform in China, and is "the land of difficult vegetation" in Mongolian. Located in the northern part of Inner Mongolia, the temperature difference between day and night is large. At night, the wind and sand are particularly strong, and the climate environment is relatively harsh. Han Jian'an, the service manager of Shaanxi-Gansu-Ningbo Region, knew that the owner was trapped in the Gobi Desert, and arranged for Inner Mongolia Xuanhang to go out urgently as soon as possible.
After initial communication with the owner, Mr. Liu, the owner of the car, described the situation as "difficult": the wind swept the yellow sand, the population was sparse, and he couldn't buy anything, except for rescue, he also needed the help of the service engineer to bring some daily necessities. After preparing the tools, accessories and daily necessities needed by the car owner, Feng Yanfei, a service engineer of Mongolian Xuan Airlines, and the rescue driver immediately started the rescue of 525.7 kilometers in the Gobi Desert.
Concerned about users, we must not let the owners of Sany heavy trucks spend the night on the Mongolian border with biting cold winds and yellow sand. Finally, in the early hours of the morning, Feng Yanfei and his colleagues arrived safely at the fault site. Quickly handed hot water to the owner of the car, and arranged for the owner to go to the rescue car with a warm wind to warm up. In the cold wind, the service engineers rushed to carry out emergency repairs to the vehicle.
At 2:10 a.m., the last nut was installed, and the truck was finally able to drive normally, Mr. Liu suddenly warmed up, he originally thought that he needed to spend the night in the cold Gobi Desert, but he didn't expect that Sany Service Station could ignore the 525.7 kilometers long distance, quickly rescue and solve the problem! It is worthy of being a service station with zero negative reviews! After waving goodbye, the service engineers returned to the rescue vehicle and looked at the truck's taillights that were fading away in the distance, and their faces couldn't help but smile.
The hotels and inns near the Haersuhai Sea in the Alxa Right Banner of the Gobi Desert have been closed, and the engineers have returned the same way and rushed to the next rescue site. The next day, Mr. Liu called the service station to thank him, and he said, "I am really satisfied with your Sany service"! In fact, customer satisfaction is the source of life.
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