Sincere service | Urgent customer urgency, night for customers emergency accessories

Sany heavy truckHandan Hongyuan sales and service integrated core service station, Beijing-Tianjin-Hebei-Mongolia (middle) Kunpeng central library, is the only integrated system in Hebei Province, the company is located in G514 National Highway, Beijing-Hong Kong-Macao Expressway, Qinglan Expressway and other important transportation hubs, with sufficient accessories and complete maintenance equipment.

On September 19, Sany Heavy Truck Handan Hongyuan Service Station received a call from a customer to repair the vehicle on the way to the high voltage could not be started, Handan Hongyuan electrical engineer immediately video with the customer,Remotely guide customers to query fault codesThrough the preliminary diagnosis of video, there is a problem with the vehicle CAN bus.

Due to the customer's faulty car parked on the internal road of the steel mill, close to the intersection affecting the traffic, the customer's maintenance needs were urgent, Handan Hongyuan maintenance master and Sany Heavy Truck on-site service engineer brought all the tools and accessories to the scene to deal with it urgently.

Due to customersIt is the first time to submit a repair request, I don't know how to place a work order in the APP, and the service engineers decided without receiving the work orderUrgent customer urgency, special affairs, first rushed to the scene to solve the problem。

The gate post of Handan Iron and Steel Group needs to brush his face before entering, which makes it difficult for the maintenance engineer to communicate with the team leader and carry it out in the steel millEmergency security alertsAfter registering the relevant information, the maintenance engineers were finally allowed to enter the building to carry out repairs.

In the remote video, the maintenance engineer preliminarily determined that there was a problem with the vehicle bus, and the accessories carried by the on-site service engineer supported the replacement, and the other controllers were restored to normal after the power-on test.

However, the replaced parts could not be brushed in when the program was flashed, and the original driver negligently did not find the details of the fault, and the remote communication was not mentioned, and the maintenance master did not bring relevant accessories. thereuponUrgently contact Handan Hongyuan Service Station to deliver relevant accessories to the scene。

Concerned about the user's unsafe car and parking on the roadside at night, the service station manager personally drove the relevant accessories to the scene.During the night rush hour, it usually takes nearly an hour to drive, and the stationmaster only takes 40 minutes to arriveThe vehicle was brushed normally, the test was normal, the fault was completely removed, and the maintenance engineer was relieved to hand over the car to the driver.

The driver was very moved to watch the maintenance engineer busy throughout the whole process.Frankly said that after driving a truck for so many years, it is the first time to experience such a professional, timely and considerate after-sales service。