Sincere service | 7X24 hours online to ensure efficient vehicle attendance

Anyang, Henan Province currently has77 Sany electric heavy trucksAmong them, 47 units are in the Zhongtai Fleet, which fully serves the steel transportation business of Angang, and 30 units are in the Zoomlion Fleet to serve the sand and gravel transportation work of Zoomlion Cement.

Since it was put into operation, 77 Sany electric heavy trucks24-hour full attendance for transportationUninterrupted transportation operations bring great challenges to vehicle fault maintenance and after-sales service.

In order to efficiently serve the electrification major customers in Anyang and ensure the efficient attendance of vehicles,Sany heavy truckon-site service personnel,Keep the mobile phone online "24 hours a day, 7 ×", work day and night, and give priority to the interests of customers.

On the evening of October 28, an electric heavy truck of Zhongtai team was driving, and the driver accidentally made the transmission shaft involved in the steel wire, resulting in the rear axle wiring harness and trachea of the vehicle.

Due to the large number of fault items that need to be repaired, Tang Shuntao and Sun Yang, service engineers of Sany Heavy Truck stationed in Anyang, after dealing with the work tasks at hand,We also rushed to the scene to provide support。

Arrived at the scene, Tang ShuntaoNot afraid of mud all over the ground, drill to the bottom of the car to repair the chassis wiring harness。 Seeing this, the driver and the team leader praised and said, "Although the three of you are young, you can really endure hardships!" "In the middle of the night at 10°C in the north, three on-site service engineers worked together to assist,It takes 3 hours, finally in4 a.mThe repair is completed and the fault is removed.

At 4 a.m., there are only a handful of cars passing on the street, let alone taking a taxi back to your accommodation to rest. Seeing this, the driver of the convoy insisted on driving the truck to send the service engineer back to his residence to rest。 Considering that the vehicles in the fleet are operating 24 hours a day, vehicle breakdowns have delayed the operation time, the three service engineers politely declined the kindness of the driver's master,After a 3 km walk, return to your accommodation for a rest。

Colleagues often chatted with each other, and every time a colleague asked Tang Shuntao: "What do you think should be done in service?" ”

He always smiled and said: "If the car breaks down, fix it, and call it." It sounds simple, but it's hard to do it well.When we are asleep and immersed in sweet dreams, a Sany service engineer like Tang Shuntao may have just finished a day's work and packed up maintenance tools and went home.

Yang Zhan, a service engineer, believes that:"Good service is one that makes customers leave with a smile on their face.At this time, even if we finish work late at night and sit together to eat a bucket of hot instant noodles, we feel extraordinarily delicious.When the customer is satisfied, the fatigue of our day dissipates.”