Sincere service | -35°C service vehicle overnight, galloping 300 kilometers of no-man's land

In December, Inner Mongolia was bitterly cold and snowy. December 4, 11 a.m.,Sany heavy truckMengfeng service station received a call from the driver Gao Yan for repair and rescue, he said that the car turned and sank, and the faulty car was parked on the Baitu line of S313 Provincial Highway in Siziwangqi, at that timeThe temperature is -30 °C, in a 100-kilometer no-man's land, deep in the grassland, and the cold wind is blowing。

There are on the roadblack ice, which will extend the braking distance of the vehicle. Master Gao's car suddenly turned and sank, which brought potential safety hazards to the vehicle. After receiving the rescue work order from Master Gao, Mengfeng Service Station immediately inquired about the inventory of the steering power pump and learned that there were no accessories in the station.Emergency contact center library for accessories。

The retrieval of spare parts was very smooth, but after the logistics vehicle transporting the spare parts arrived in Jining District, Ulanqab City, Inner Mongolia, due toEpidemic prevention and control, logistics vehicles have been unable to unload for a long time。

Considering that Master Gao's car is still parked on the provincial highway at -30 °C, the longer the time drags on, the more potential safety hazards and uncertainties will be, the stationmaster of Sany Heavy Truck Mengfeng Service Station quickly got in touch with the logistics vehicle and sent a service engineerPick up the parts directly from Jining。 Then we set off for the breakdown of the car.

Restrictions are restricted at epidemic prevention checkpoints

After taking out the accessories, it was already 6 o'clock in the evening, and the winter days were short and the nights were long, and the night had already covered the earth. Two service engineers from the Mengfeng service station openedAbout 300 kilometers to help。 However, when the service vehicle drove to the epidemic prevention checkpoint at the intersection of Siziwangqi and the middle term, due to epidemic prevention and control,Service vehicles were denied passage。

After driving more than 100 kilometers, the service engineer had no choice but to wait for release at the epidemic prevention checkpoint. This night, even if the car is not turned off and the heater is on,The -35°C cold also made the two service engineers curled up and unable to sleep peacefully。 Every second when the cold invaded, they were worried about Master Gao in the broken down car, worried that he was freezing and hungry.

Overnight in the car

Finally, the next morning, after communicating with the local police and the village branch, the service vehicle was finally released. And this place is still from the location of the breakdown carIt is more than 180 kilometers。 The service engineers spent time in the carHunger and coldOne night, shouldering the sincere mission of Sany Heavy Truck's service, they didn't care about having breakfast and hot soup on the hour, and set off immediately.

Race on the black ice roadThe service engineer finally arrived at the location of the faulty car, and asked for warmth to ensure that Master Gao's physical condition was normal, and they immediately put into work, the vehicle troubleshooting, replacing relevant accessories, and a set of skillful operations, the vehicle fault was lifted.

The simple master Gao, who has driven a car all his life, does not know how to say thank you in rhetoric, and learned about the service engineersSlept in the car all night, I didn't care about dinner and breakfast, he immediately took out the ingredients prepared in the car and asked for the service engineerMake a "homely meal" for truck drivers.

"Your return journey is close to 300 kilometers, and you won't have to get supplies from the restaurant for a while.I'll stir-fry a dish, and you'll have a meal”。 Master Gao said with a smile. This is a hundred kilometers of no man's land, deep in the grassland, service engineersHow can you be willing to take a little bit of the driver's stored grainAlthough Master Gao said lightly, there are too many uncertainties in long-distance trunk transportation.

So they politely declined Master Gao's kindness, exchanged pleasantries, and immediately set off back to Mengfeng Service Station. BecauseRather than a full meal, there are more and more important missions of service and sincerity waiting for them.