Sincere service | Drive 100 kilometers in Chinese New Year's Eve to solve minor faults for southbound customers

On the night of the 29th of the lunar month,Sany heavy truckReceived the repair work order of the oil truck user, the Hebei customer car leakage could not be put on gear, approaching the end of the year, the customer was anxious to go south to Guangzhou to deliver the goods, and requested the service station to go out for maintenance urgently.

The next day is the day of family reunion on Chinese New Year's Eve, on the evening of the 29th of the year, there is only 1 maintenance master on duty at the nearest service station, Liu Zelin, the resident service engineer of Sany Electrification, learned the situation,Immediately proposed to go to the scene of the fault to see, and work with the maintenance master of the service station to help customers solve problems quickly.

Due to customer failure, the parking location is far away, and the parking lotThe gate is lockedSo Liu Zelin negotiated with the customer to deal with the vehicle failure when the door was opened the next day.

In the early hours of the next morning, that is5 a.m. on the thirtieth day of the Chinese New Year's Eve, service engineer Liu Zelin set off from Nandian, Hebei Province,More than 100 kilometers by carRushed to the scene, Hebei in January, at 5 o'clock in the morning, the temperature below zero, can be described as "wearing the stars and wearing the moon" and "day and night".

After a detailed investigation with the maintenance master of the service station, it was found that the air pressure of the vehicle could not be hit when it reached 6, resulting in the failure to hang the gearThere is a small hole, air leakage leads to insufficient air pressure.

It turned out to beWhen the customer was loading the trailer reversing video, the welded spark fell, scalding a small hole in the windpipe of the lower tube bundle of the gearbox。 After the cause of the fault was verified, the two masters quickly took out tools and accessories, quickly connected the pipes, and the vehicle returned to normal.

At first, the customer was worried about the leakage of the main air pipe joint, but it was found after investigationIt turned out to be caused by negligence when installing the reversing camera yourself, Now that the reason is clear, he is psychologically steady, and he can rest assured that he can run a long distance from Hebei to Guangzhou to deliver goods.I thanked him again and again, said Happy New Year softly, and set off for the south immediately.

Although the fault is small, it is worth driving 100 kilometers to go out for rescue. In the days of family reunion in the Chinese New Year's Eve, Sany heavy truck service engineers and service station maintenance masters still stick to their posts.No shirk, no refusal, no unconditional outingWith practical actions to ensure the normal operation of customer vehicles, really impress customers and conquer customers.