Sincere service | The sandstorm drove 307 kilometers and went out to rescue late at night

April 19 at 23:51 p.m.,Sany heavy truckThe stationmaster Guo of Hami Chengtai Service Station was sleepy and hazy, received an emergency rescue work order, and immediately at 0:00, the stationmaster Guo quickly woke himself up and called the customer to understand the situation.

It turned out that the customer's vehicle had a leak in the cold box and caused the night driving to be blocked, and the vehicle has now gotten off the highway and stopped on the side of the road to wait for the service station to rescue.

It is 307 kilometers away from the place of the failure, and there is a sandstorm blowing in the area, and the weather conditions are quite bad. In the early hours of the morning, the driver was driving heavily and was quite anxious. While calming the driver's emotions, the stationmaster of Hami Chengtai Service Station Guo learned about the vehicle failure situation through the phone, and carried out the initial arrangement and locking of the fault.

Thinking that the time was past the early hours of the morning, the driver might not have eaten yet, in addition to bringing all the maintenance tools and accessories, Stationmaster Guo specially brought instant noodles and water for the driver. Concerned about the user, Stationmaster Guo also drove 307 kilometers together, facing the sand storm, and went to the parking place of the broken car non-stop to go out to rescue.

At 3 a.m., the sand storm weakened slightly, and upon arrival at the scene, the service engineer quickly pinpointed the fault condition of the intercooler and replaced it as quickly as possible.

In addition, in order to make the driver more at ease and assured, the service engineer simultaneously checked the intercooled air intake pipeline and other related accessories again, and eliminated all potential failure risks before handing the vehicle back to the driver.

Look at the mobile phone, the time is 6 o'clock in the morning, considering that the driver is out of the car in the early morning, in a hurry, worried that there may be other uncertain factors in the follow-up driving, Guo stationmaster plus the driver's WeChat, pull a communication group, and tell the driver to keep in touch at any time if there is any situation.

No matter how bad the conditions are, severe cold and heat, sandstorms, when customers call Sany service, the whole team will exhaust all means to solve problems for customers, just for the sincere service.