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Micro-diggingSmall diggingMedium diggingBig diggingWheeled excavatorsLoaderDiversify your productsAttachments
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Compressed air foam fire truckdroneSpecial-duty fire trucksCombat logistics support fire trucksRaise jet fire trucksAscending platform fire truck
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Sany Heavy Industry Sany Heavy Industry Co., Ltd. (SH:600031)
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Home > Campaigns > Sincere service | At an altitude of 3,317 meters, the "lack of oxygen" went out to rescue
Sincere service | At an altitude of 3,317 meters, the "lack of oxygen" went out to rescue
2023.06.14
Sany heavy truck
May 6, Hami, XinjiangSany heavy truckJiang Yuhao, a direct service engineer, received a difficult task and needed to arrive in Kashgar, Xinjiang before May 10 to provide service support for local vehicles.
areaThe average altitude is more than 3000 meters, oxygen is thin and needs to be extremely easy"High anti"continue to carry out vehicle service guarantee work.
After receiving the work notice, Jiang Yuhao replied "received" in seconds. In the morning of the same day, we immediately contacted the customer in Kashgar to dock the relevant details, reserve the accessories and tools that may be used, quickly book the air ticket, and arrive on time on May 10It is 2000 kilometers away from Hamiof the Kashgar region.
After getting off the plane, the high altitude has given Jiang YuhaoMomentarily, it felt a little difficult to breatheArriving at the work site by car, the drivers of the team saw Jiang Yuhao, who had just arrived, and hurriedly gave them a caring greeting, "Young man, you are from the mainland, the altitude here is high and the oxygen is thin, are you okay?" Can you still hold on? ”
Jiang Yuhao, a direct service engineer, said firmly: "It's okay! ”。 Pick up the toolbox and get to work quickly.
On the 7th day of in-depth work, Jiang Yuhao gradually adapted to the climate of the plateau area, and on May 17, the customer reported that the vehicle could not be charged, and Jiang Yuhao immediately rushed to the scene to solve the problem of not being able to charge.
It turned out that there were no charging piles in the local area, only high-power generators for charging. Due to the limited local conditions, Jiang YuhaoWent out to serve all night at the plateau at an altitude of 3,317 meters.
In the early morning of May 22, the charging pile on the energy supply vehicle broke down in the mine, resulting in the inability to charge the operating vehicle in time. Jiang Yuhao learned of this, worried about the driver freezing on the top of the mountain at high altitude, do everything you can to solve the problem.
He himself does not know how to repair charging piles, but he has the obsession to solve problems for customers, so he immediately contacted the team leader and went to the mine to deal with the problem first. Overnight, he remotely asked for help from the charging pile maintenance engineer, groped for repairs, and the next morning, the fault was resolved.
Facing the cold wind, under the morning sun, he was clearly seenThe mouth has long been frostbitten。
No matter how difficult and dangerous the conditions are, the severe cold and heat, and the lack of oxygen on the plateau, as long as the customer calls Sany service, the whole team will exhaust all means to solve problems for customers and practice sincere service.
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