To be a friend of time and live up to the trust of every customer

Liu Xingen -The value is the mission

A hairy guy who just left school at the age of 25

to the year of not being confused when the sideburns are dyed with gray hair

15 years have passed

In the body of Sany service engineer Liu Xingen

Condensed into two words: "value"

_Enlightenment has been held for fifteen years

# 01

By chance, Liu Xingen, who had just graduated, became interested in a red big guy who was "like a water gun, which can hit sand and gravel water very high and far". He quickly figured out that the device was called a pump truck. Soon after, he volunteered to join the manufacturer that produced the pump truck as an intern. In order to find out how this "interesting equipment works", he took the initiative to ask Ying to go to a position where he can often deal with the repair and maintenance of pump trucks, and in this way, he became a Sany pumping service engineer and went to work in Zhejiang Region, which is 15 years.

Now he has been in this position for 15 years, because he understands the indispensability of this profession, because he has enlightened ...... There are only two words in this Tao -"Value"。

Liu Xingen divides "values" into two aspects: internally, we must continue to learn, keep pace with the times, and constantly improve our value energy; Externally, it is to continuously give value to customers and create value. He said: "After all, in the eyes of the customer, what value you can bring to him is your value."

For the Tao of enlightenment, Liu Xingen has always insisted on both internal and external cultivation. Over the past 15 years, from E series pump trucks, C8 series pump trucks, C10 series pump trucks, to S series pump trucks and now new energy electric pump trucks, Liu Xingen has cherished his own products and performance. The tide of the times continues to promote Liu Xingen to learn spontaneously and take the initiative to charge to adapt to the development of the industry. He felt that over the years, he had transformed several times, and the knowledge and experience he had mastered had changed for several generations from the inside out.

_Cultivate internal strength and precipitate yourself

# 02

In the past two years, Sanshang has comprehensively promoted the product strategy of internationalization, low-carbon and digitalization. The rapid development of technology also makes Liu Xingen, who loves machinery, very excited. He conscientiously taught himself electrician knowledge, and actively obtained various qualification certificates such as electrician certificate and operation certificate required for the maintenance of new equipment. Liu Xingen knows that every screw and every line carries the safety of the customer's equipment and the honor of the project. On the one hand, he studied hard and constantly upgraded his technical knowledge in the field of product maintenance; On the other hand, he is also actively engaged in the work of "passing, helping, and leading", so his team ranks among the best in various indicators, and the customer satisfaction in the region is also extremely high. Liu Xingen regards this extra work and study as his own cultivation, because all the precipitation of intrinsic value is for the more gorgeous blooming of extrinsic value.

_Create value for customers

# 03

Liu Xingen believes that the essence of Sany culture is to "create value for customers". He still remembers a past incident vividly. A local customer bought a second-hand pump truck. One morning, during the construction of the pier cover beam, the pump pipe was blocked and damaged due to the high concrete grade and the long waiting time. At this time, the customer called him and asked him to find a way to solve the pipe blockage fault. After Liu Xingen learned of the situation, he did not hesitate, immediately put on his clothes, and broke into the night. He thought of how to solve the problem for the customer in the first time and ensure the normal progress of the project. At this time, Liu Xingen immediately contacted other surrounding customers, borrowed relevant accessories from their warehouses, and solved the pump pipe failure overnight. Liu Xingen urgently contacted other customers in the surrounding area, borrowed accessories from his warehouse as soon as possible, and solved the fault overnight. Soon after, the customer purchased a number of brand new Sany pump trucks, because he believed that with Sany service engineers in place, the guarantee was there.

Many years later, customers often recall, "I originally thought that the loss was too big that night, but I didn't expect to call you in the middle of the night to solve it for me, which really touched me, which is why I didn't hesitate to choose Sany later." ”

There are too many such examples. Liu Xingen has always been the first to arrive at the customer's side and solve the customer's problems at the first time.

In the past 15 years, his footprints have traveled almost all over Zhejiang. Many customers like him very much, trust him, and choose him. Not long ago, Zhejiang Zhuji Hengxing Concrete Co., Ltd. just raised 25 Sany ElectricMixer trucks。 For the choice of old customers, Liu Xingen deeply agreed. He believes that allowing customers to enjoy the empowerment of smart green transportation capacity at a lower cost is the best choice to keep up with the times. Liu Xingen and his colleagues have already received professional training, all of them are certified to work, and use more refined services to care for the efficient operation needs of customers.