Quality service|The original intention does not change, consistently

This year's summer in Ningxia is like the sky in ancient times with ten days, and it takes Houyi to shoot the sun.

One day, Wu Zhen, a service engineer of Ningxia Office, was dealing with an emergency failure at the construction site, and suddenly received a call order, and the equipment was going to start to enter the site, but the equipment could not be hit, and it was necessary to deal with it quickly. As soon as Wu Zhen heard this, he hurriedly went out to the customer's construction site, a whole journey of more than 100 kilometers. After arriving at the customer's construction site to understand the situation, the fault will be dealt with.

After investigation, the service engineer determined the fault point, but the equipment was in a state of transport and could not open the engine compartment from above, and could only be accessed through the lower engine cover. The space was small and could not be replaced normally, the service engineer's body twisted, disassembled little by little, and did it for an hour, the fault was successfully resolved, and the engineer came out of the engine compartment with a diesel body, and the sun shone brightly, and his eyes could not be opened.

After processing, the service engineer explains the point of failure to the customer. The customer said: Sany after-sales service is still so in place, where is there such a person to do things for customers, Sany's service is consistent, admirable.After listening to the customer's words, a warm current suddenly surged in the heart of the Wuzhen service engineer, and a bright smile appeared on his face.

Don't forget the original intention, be consistent, and do one thing to the end, which is what we Sany must insist on.