Quality service|Southeast Branch Fuzhou Office Anti-typhoon Notes

Some time ago, due to the impact of Typhoon "Dusuri", Fuzhou experienced heavy rainfall, and the daily rainfall broke the historical record. The continuous heavy rainfall has led to varying degrees of waterlogging in some areas of Fuzhou, and the city's subway and bus services have been suspended.

Before the typhoon landed, Sany pushed the disaster weather warning SMS to customers through the Eweixun App. Huang Xiahui, an engineer of Sany in Fuzhou, and his colleagues contacted the customer, the equipment manager and the operator many times during the typhoon to understand the location of each equipment and whether it was under construction in the foundation pit, and informed the path of the typhoon and the approximate time and place of landing, so as to ensure that the equipment was moved to a high place and the mast was lowered.

Due to the heavy rainfall, the river water has swelled, and a rotary digging equipment under construction in Putian has been flooded to the crawler. The customer was worried about the loss of the equipment and wanted to wade through the water to drive the equipment to a high place. Due to the dangerous situation on site, service engineer Huang Xiahui strongly advised the customer that personnel safety must be the first, and the equipment was purchased by Sany Jiulong insurance, and the insurance company would bear the loss in case of loss. Moreover, the southeast branch has warehouses in each province, and the supply of spare parts is guaranteed in a timely manner, and it will do its best to make up for customer losses. After convincing the customer, they will not take the risk of moving the equipment. Fortunately, the highest position of the flood was only to the cab position, and there was no damage to the equipment.

After the typhoon passed, an engine high temperature warning appeared in a device in Xiapu, Ningde, and service engineer Huang Xiahui immediately received the fault pre-diagnosis notice of the Yiweixun APP, Huang Gong hurriedly contacted the customer by phone, and arranged for a nearby service engineer to go to the scene. At the same time, AR remote guidance is used to solve customer problems in a timely and accurate manner, which has been praised by customers. Fuzhou is an area frequented by typhoons, with the help of the information system built by Sany Group, Sany Service is fully prepared in advance, calmly responds during the period, and responds quickly afterwards to ensure the safe transit of "Dusuri" every time. I am willing to go through the wind and waves, return to the majestic wind, and build a beautiful home.