Honor +1! Sany Crane Service Miles was awarded the "Best Customer Care Award"

On October 18, the top ten marketing events of China's construction machinery in 2023 were officially released, SanycraneThe 13th Service Miles event was awarded the "Best Customer Care Award".

During the event, the 13th Service Miles launched a series of policies and activities, using highly specialized service inspection vehicles to perform tasks such as health examination, prevention and preservation, precise monitoring, operator training, professional maintenance, and rapid mobile rescue, so as to provide customers with all-weather high-end testing services.

■ Innovate service models and strengthen basic capabilities

During the event, Sany Crane innovated the differentiated service model, focused on tower cranes, electrification and other equipment, and provided free customized service packages for nearly 2,000 customer equipment across the country, such as special maintenance of hydraulic system, special maintenance of axle and special maintenance package of lubrication system, to meet the personalized needs of customers.

■ Pay attention to customer management and upgrade the digital intelligence of services

Increase investment in digital intelligence, use new technologies such as the Internet of Things, big data, and cloud computing, and develop predictive maintenance systems from the dimensions of management process efficiency improvement, complaint prevention, and customer equipment loss reduction, predict hidden faults, automatically place orders, and reduce equipment losses; Develop a closed-loop management system for complaints, forming a full-process closed-loop management from complaint collection to result feedback; The top 10 digital intelligence projects effectively reduce equipment downtime losses, reduce customer operating costs, and enhance customer competitiveness.

■ Increase investment in service resources and improve front-line combat effectiveness

During the service period, the factory and agents jointly invested service resources, more than 1,000 service vehicles, more than 900 service engineers, and more than 20 professional service inspection vehicles across the country to provide professional inspection services for customer equipment. At the same time, the hardware facilities of service outlets, warehouses and overhaul plants are upgraded and supplemented to further expand the coverage of service resources.The professional technical service team went directly to the site, providing customers with 82 construction case supports, handling 7,756 difficult problems, and carrying out 418 product professional knowledge trainings, effectively solving the actual problems of customers.

At the same time, the "Nine-Star Captain" activity was carried out to provide more than 1,000 excellent operators with meticulous and comprehensive systematic training on safe operation and maintenance knowledge, pass on equipment operation, maintenance and maintenance skills, and improve the efficiency of equipment use.

Sany has been carrying out the service for 13 consecutive years, always adhering to the concept of service creating value, taking customer satisfaction as its mission, and constantly exploring and innovating. Every expedition is the start of a dream. Thirteen years is a new beginning, an undertaking of the past, and a commitment to the future.