1V1 lifelong worry-free丨Sany innovation first launched the "active service" after-sales model

In addition to the 24-hour response of the "one-to-one" butler service, there is another trick -Proactive service throughout the lifecycle。

Active Service mode

Provide customers with one-stop, full life cycleDelivery, use, maintenance, and fleet managementand other comprehensive services, covering technical support, professional training, door-to-door visits, on-site tours, winter/summer car maintenance and other multiple active services to fully protect customer operations. The Northwest Branch interprets "customer first" with actions and has won wide praise.

Stay up all night to keep it running

On May 28, in order to ensure that the customer's vehicles reached an efficient operation state, Shanxi Luliang Direct Service took the initiative to coordinate the suspension of vehiclesComponent technology upgrades。 The customer can only temporarily suspend the operation for one night, the time is tight, the task is heavy, and the manpower is seriously insufficient! At 11 o'clock that night, Zhao Yongji, an engineer of Changzhi Direct Service, received a call for help.

He made a quick decision, drove 240km to Luliang at 2 o'clock in the morning, and immediately put into work without resting. Two direct service engineersAll night longuntil 8 o'clock when the upgrade of the components of the first vehicles was completed. After making sure that the normal operation of the fleet was not delayed, there was a shallow three-hour rest, and thenFight for six hours straight, finally completed the parts upgrade work for 24 vehicles!

Received high praise from customers

The customer admired the service spirit of Sany very much, and highly praised the work attitude of the direct service engineer of "excellence", and said bluntlyThe "proactive service" model is very worry-freeIt can not only deal with maintenance failures in a timely and efficient manner, but also provide professional technical support in a timely manner close to the operational needs of the fleet.Choosing Sany is very reassuring!