Quality service|Build a bridge with customers

Under the scorching sun, in the rainstorm in the middle of the night, there is such a group of people, they always stand on the front line of the customer's construction site, with superb technology, with lasting patience, escort the customer's equipment. They are on the construction site and use the most sincere service to communicate and maintain bridges for Sany and customers. In the hearts of customers, they have set up a "love bridge" on the road to make money, and they are the service engineers of the Fuzhou Office of the Southeast Branch.

Take the responsibility of ensuring the normal operation of the customer's equipment on your shoulders

The after-sales service engineers of the Fuzhou office deeply understand that customers want to make money, and the stability of the equipment is the most basic guarantee. Only when the customer's equipment moves, the customer can make money, the customer makes money, and we can make money if the customer recognizes us. Customers are food and clothing parents. Ensure the normal operation of the customer's equipment and shoulder it at all times.

Keep the customer's equipment maintenance in mind

In fact, customer equipment maintenance is the most critical, as long as the equipment is usually maintained in place, other problems will be solved, many problems can be found and solved during maintenance, solve problems in a timely and rapid manner, and prevent the spread of faults, saving time, effort and money. They know that they must record the customer's equipment maintenance carefully and inform it in advance, do a good job in the equipment ledger, use the monthly return visit of Yiweixun, communicate with the customer by telephone, communicate with the operator on the spot for daily inspection, and prepare the accessories in advance with meticulous work.

Bring operator safety training to the construction site

How to make all the operators be able to tighten the string of safety at all times is a practical problem and an important task in front of the after-sales service engineers of the Fuzhou office. They always remind customers, management, and operators to pay attention to construction safety during each inspection, maintenance, and troubleshooting, especially in the training of guest operators, while improving the skills of machine operators in dealing with faults, they also publicize the importance of safety with them, and strive to ensure zero accidents in safety.

The company's accessories promotion policy is on the lips

To save money for customers, tailor-made accessories policy, coordinate multiple customers to merge purchases to save freight, for the sake of customers is to do a good job in the basic work of after-sales service, colleagues in Fuzhou office to further increase the promotion of accessories promotion policy, try to take a variety of effective methods, the use of WeChat circle of friends, Douyin number, the use of usual inspection visits and other ways, so that customers spend the least money, experience the best accessories and services.