Sany environmental engineers have traveled thousands of miles to win praise from customers

recentlyTrinity EnvironmentThe service team once again demonstrated its efficient and professional service spirit. After receiving an urgent service request from a group customer in Gansu, Chen Hao, an after-sales service engineer, immediately set off from Shanxi and drove more than 1,000 kilometers to Jinchang to provide customers with training on the operation and maintenance of newly purchased aerial work equipment.

After arriving in Jinchang, he immediately devoted himself to the training work despite the long-distance fatigue, and gave a comprehensive and detailed operation explanation and maintenance guidance for the customer's new equipment. His professional ability and dedication attitude have won high praise from customers, vividly interpreting the service tenet of "customer first" of Sany Environment.

In this training, engineer Chen Hao gave a detailed explanation of the operation process, safety precautions, common fault handling and other aspects of the equipment, and through the actual operation demonstration, the customer has a more intuitive understanding of the operation and maintenance of the equipment. He also answered the questions encountered by customers in actual operation one by one to ensure that customers can master the essentials of equipment use and maintenance.

Engineer Chen Hao had in-depth communication with customers to understand the difficulties and needs they encountered in practical work, and provided targeted suggestions and solutions according to the specific situation of customers. His professionalism and considerate service have won unanimous praise from customers.

In addition, Chen Hao also conducted technical exchanges with the local after-sales service team of Sany Group, discussed the experience and challenges in after-sales service, and contributed to the continuous improvement of the after-sales maintenance service of Sany Environment's aerial work equipment.

The client expressed his heartfelt appreciation for the professionalism and dedication of Engineer Chen Hao. His service not only deepened the customer's trust in Sany Environment, but also added brilliance to the company's brand image. Sany Environment will continue to adhere to the high-standard service concept, continuously optimize the service process, and strive to provide every customer with a better service experience.