Sany Heavy Equipment 2024 Value Service Global Tour ended successfully!


From 2010 to 2024, Sany Heavy Equipment Value Service has gone through 15 summers of global service. Looking back on the past, every kilometer is our persistent pursuit of service.More than 9,000 visits, more than 4 million kilometers of travel, we listen attentively and answer with professional solutions.More than 76,000 trainings and seminars, more than 1,500 problems solved, every effort is condensed into a satisfied smile of customers.


      

Legacy sweeping, 100% handling rate of legacy problems, 100% customer satisfaction rate:

• 4,000 sets of health and physical examination equipment were sent to help customers improve their maintenance capabilities.
• Send knowledge, carry out 100 customer training, invite customers back to the factory, and train 100 gold medal operators for the industry;
• Send benefits, during the global travel event, accessories and goods enjoy more discounts;
• Perfect delivery, the implementation of 5 1 standard delivery services, to ensure that the delivery service has 0 delays, 0 defects, and 0 distances.

In 2024, a total of 28,122 sets of physical examination equipment will be valued, with a completion rate of over 100%!A total of 222 customer trainings have been carried out at home and abroad, with nearly 7,000 trainees, the training sessions have been overcompleted, the training of gold medal operators has achieved remarkable results, and the handling of remaining problems has been efficiently promoted.Behind every piece of data is Sany Heavy Equipment's insistence on quality and deep friendship with customers.

"All for customers, create value for customers" is our service concept; We follow the service policy of "using a paranoid attitude and exhausting all means to achieve the service to the point of no return"; We pursue the service goal of "exceeding customer expectations and exceeding industry standards".

   "121" is our service commitment: "1" - 1 quarter of an hour response, "2" - 2 hours to arrive, "1" - 1 day to deal with equipment failure.

Sany people practice with practical actions, customers "one-click call", our mission will be achieved!