Thousands of miles of inspection, worry-free equipment, Sany crane "service thousands of miles" really work

"Service creates value"- Annual"Sany Restart Service Journey Activity"Since its launch in September, in the past month, 2,650 people have been invested, more than 100,000 kilometers have traveled, and more than 7,000 sets of inspection equipment have been invested.

▉Always ready and responsive

The customer's call is the command

The long vacation is a rare time to relax, but there are still many people who stick to their jobs and serve the needs of others at all times.

On this day, the duty phone of Sichuan service engineer Qi Guoying suddenly rang, and the customer's equipment brake pressure alarm, the construction was in the deep mountains, and he did not dare to start and get out of the car. After Qi Guoying understood the situation, she immediately packed up her tools and set off: "The festival is a holiday, but the customer doesn't have a rest, our duty is to protect the customer, especially on this special day, we can't let the customer wait too long, let them go home early." ”

The equipment is located in the depths of the large and small Liangshan Mountains in Muli Tibetan Autonomous County, Liangshan Yi Autonomous Prefecture, Sichuan, with a distance of about 430 kilometers. ”

The fault was quickly and smoothly eliminated, and Qi Guoying also conducted a comprehensive inspection of the equipment, patiently answered other inquiries from customers, and was highly praised by customers.

"Qi Guoying: Since we have done it, we must do a good job, do service, be not afraid of dirty, not afraid of tiredness, customer satisfaction, is the value of our existence."

▉Careful and detailed, trickle-down is not easy

   Create customer value with professionalism

Another team that has been highly praised in the industry is Sany's "special service team", they are skilled and experienced, and they are the nemesis of incurable diseases. According to the usual practice, they should focus on a comprehensive cleaning of the old problems that have not been dealt with thoroughly during the activity, and conduct all-round inspections of key equipment, including electrical, mechanical, hydraulic, lubrication, air pipeline and other systems.

At the same time, the activity also conducts safety-related operation and troubleshooting skills training for operators according to the standards, and provides one-on-one equipment Q&A explanations for operators to ensure that operators can master the correct operation and maintenance methods of equipment.

"Service Miles" is a special activity of Sany to focus on strengthening services, which has been adhered to for 14 years since it was first launched in the industry in 2010, which not only allows Sany's customers to get the improvement of service experience, but also drives the development of industry service activities, so that customers in the whole industry feel the service upgrade of their own brands.

Sany service regardless of time, regardless of location, the road is consistent, welcome the majority of users to supervise and criticize the work of Sany service, put forward construction opinions, help Sany and the continuous progress of industry services, so that customers can enjoy better and more professional quality services.