Service deeds | 42 hours around the clock! Sany service engineers are always on the road

Liu Lie is a service engineer at Sany Heavy Equipment, and is currently responsible for the after-sales service of customers in Yunnan, Guizhou and Sichuan. Since joining Sany in March 2012, he has been serving in the front line for 12 years.

At 7 o'clock in the evening of April 15, Liu Lie received a one-click call order from Weixin Coal Mine in Luzhou City, Sichuan Province. When he arrived at the mine, it was already late at night, and Liu Lie immediately went down the mine to start clearing the equipment failure, and the processing was completed cleanly and neatly on the morning of April 16, and production resumed.

After a whole night of emergency repairs, Liu Lie was about to take a break after breakfast after ascending to the well, when the "one-click call" prompt on his mobile phone rang again. He immediately set off for the Xuyong No. 1 Mine in Sichuan, 16 kilometers away.

After arriving at Xuyong No. 1 Mine, Liu Lie immediately changed his clothes and went down the mine to check the cause of the failure, "Don't worry, it's not a big problem." "While reassuring the customer, he replaced the bushing accessories in an orderly manner. After three hours, the replacement of the accessories is complete,TBMsNormally restored operations.On the afternoon of the 16th, Liu Lie, who had been busy for 20 hours, didn't take a break, and the "one-click call" order on the mobile phone screen lit up again. After a simple rest and preparation, Liu Lie set off again. This time it was 160 kilometers away from Sichuan Coal Xinwei Coal Company, which took three hours to drive.

After communication and confirmation with the mine personnel, Liu Lie judged that the EBZ160 had a slewing ring damage failure. Because the personnel on the mine were not familiar with the equipment, they could not disassemble the equipment, so they could only urgently call Sany service engineers to deal with it. In order to ensure the smooth production of the mine, Liu Lie decisively went down the mine with the staff of the mechanical and electrical department of Xinwei Coal Industry to carry out emergency repairs, and was busy until three o'clock in the afternoon of the 17th."Thank you so much, you came quickly and accurately!" The customer said that Sany service engineers are hard-working, timely in service, able to accurately judge the fault point, always think about the customer and the mine at the first time, and work seriously and responsibly.

After 42 hours, two cities, and three coal mines, Liu Lie could finally take a good rest. As a front-line service engineer in the region, most of the coal mines he serves are located at the junction of Yunnan, Guizhou and Sichuan, with complex terrain, rugged mountain roads and changeable weather, and Liu Lie's daily work is to travel back and forth between these mountains to solve problems for customers at the first time.

     "One-click call" is an online service model specially created by Sany Heavy Equipment for customers, customers can click the "one-click call" button on the mobile APP, you can summon Sany service engineers to the mine service, and implement it in accordance with the 121 standard - that is, 1 quarter of an hour to depart, 2 hours to arrive, and 1 day to deal with the problem.