The model of Kasheng Zhifu is changing, but the paranoia remains the same

Sany heavy truckEntering the era of electrification 3.0, we launched the exclusive service brand "Kasheng Direct Service" in the new energy industry. Whether it is the glorious "oil truck era" or the "tram era" that is currently creating history, although the model has changed, the service parania of Sany Heavy Truck has always remained the same.

The direct service engineers of South China Branch are dedicated to their duties 24 hours a day, do their best to give full play to Sany cultural values, unswervingly take customers as the center, and strive to achieve the service goal of "exceeding customer expectations and exceeding industry standards".

Exceed customer expectations and exceed industry standards

In order to ensure the timeliness of service, Li Kuangyi of Changde Direct Service Center is on call for 7 days and 24 hours on National Day, so that customers can truly feel the commitment and guarantee of Sany "customer first". On the day of the National Day, we drove 100 kilometers to complete the service of the first warranty of the vehicle and the "technical transformation of the chassis wiring harness issued by the company in June and July 24".

During the maintenance process,Accidental finger injury,In order not to delay the customer's time, insist on maintenance after simple bandaging,It was not until more than 3 a.m. that all the service work was completedThe service attitude and efficiency make customers very satisfied, and bluntly say that "Sany service far exceeds the industry standard".

Jealousy and hatred, the pursuit of excellence

Wang Zonglin and Tang Youjun of Changsha Direct Service Center were on duty for 7 days on National Day, and each time they resumed the normal operation of the equipment at the fastest speed, which was unanimously praised by customers and perfectly reflected Sany"Jealousy is like hatred" and "not afraid of hardship, not afraid of dirty, not afraid of tiredness"spirit.

When carrying out technical transformation services for the customer's fleet, due to the fact that the vehicle is in a more cement ash ground, the customer has repeatedly said that he will find a cardboard pad on the ground and then overhaul, but the two direct service engineers do not delay for a moment to drill directly into the bottom of the car and lie on the ground for maintenance, and the service attitude and work efficiency make the customer very satisfied!

All for the customer

Jiangmen Direct Service Center Deng Ke was also on duty for 7 days and 168 hours a day.As long as the customer has needs, he must be on callThe sincere service attitude makes customers admire, and they sigh again and again that "choosing Sany, on the one hand, the product is excellent, and then the after-sales service is very good".

If the customer's vehicle suddenly has a gearbox failure, resulting in the inability to drive normally, the direct service engineer will go to the location of the faulty car as soon as possible, coordinate with the supplier to detect and repair the fault, and follow the vehicle until the problem is completely solved.

With the working creed of "on-site + exclusive team + professional solution + 24-hour response", Sany Kasheng direct service provides "one-to-one" butler service to provide a solid guarantee for customers' operation and prosperity.