2024.10.29
Sany Heavy Machinery
Recently, in Honggang Farm, Chengmai County, Hainan Province, the SY375 being used by the customer suddenly failed, and the construction was in trouble. The customer sent a call for help through the Iweixun platform. The Hainan Hailongpeng service team responded quickly and dispatched two service engineers, Liu Liangxing and Guo Hao, to the scene for processing.

After learning about the equipment, the two engineers quickly formulated a maintenance plan and drove to the equipment location with the necessary tools and accessories. They have only one goal in mind: to solve problems as quickly as possible and solve problems for customers.
The two had a clear division of labor and quickly plunged into the intense inspection and repair work, one responsible for disassembling damaged parts, and the other preparing new accessories and tools. With their tacit cooperation, the maintenance work was carried out in an orderly manner. Their dedicated gaze and rigorous attitude shine with the light of craftsmen in the sun, demonstrating the endless pursuit of professionalism and firm responsibility.

However, the sky suddenly changed its face, and a torrential downpour suddenly came. The rain was pouring down, and their clothes were quickly wet by the rain, but they did not slack off, even if the rain beat them violently and their vision gradually became blurred, they still struggled firmly in the rain, and composed a touching and profound service hymn with the melody intertwined with sweat and rain.
After the persistent efforts of the engineers, the equipment was restored to normal operation. The customer was deeply moved by the professionalism and dedication of these two engineers, and expressed their sincere gratitude and respect in the WeChat circle of friends, which is not only a high recognition of Sany service, but also a trust in Sany brand.

Appearing in the circle of customer friends is the highest praise for Sany after-sales service engineers, trust, friends, and the glorious deeds of "bragging for a lifetime". Sany service engineers will continue to go all out and strive to accept the review at every coordinate called by the customer.

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