Light of Service | The touching deeds of Sany pump service engineers

There is such a group of silently dedicated service engineers, they interpret the service concept of "customer first" with practical actions, whether it is rain or shine emergency repair, or customer training day and night, they are full of enthusiasm and professional ability to ensure the normal operation of the customer's construction equipment, so that customers can truly feel the warmth and strength of Sany service. Today, let us walk into their touching deeds, feel the perseverance and dedication, and let every service engineer in the group take this as an example to jointly improve our service level.

Star of Service: Ma Di Miao
In the tense construction season in September, Guangzhou Chenyang Highway Engineering Co., LtdPaversAt 6 o'clock in the evening, there was a sudden failure, and the screw distribution box made an abnormal sound. After the construction of the day, it is necessary to carry out emergency repairs overnight to ensure the normal construction of the next day, in the face of the pressure of the project schedule, the customer through the "Sany customer cloud" to place a call order, after receiving the order, the first time to contact the customer to understand the fault situation, the preliminary analysis is that the screw chassis bearing and other accessories are damaged, the horse worker while guiding the customer emergency construction, while driving more than 300 kilometers in the rain overnight to the Guangzhou warehouse to receive the relevant supporting accessories, after receiving the relevant accessories, rushed to the construction site overnight for emergency repair, After arriving at the construction site at 9 o'clock in the evening, through close cooperation with the customer, the overnight rain rushed to repair, and after 10 hours of all-night struggle, the maintenance of the entire equipment was finally completed, ensuring the normal construction of the customer the next day.

Even in the rain, they uphold the spirit of "small rain and big rain", just to repair the equipment as soon as possible to meet customer needs. This dedication and dedication have won high praise from customers, and also let us see the responsibility and responsibility of Sany service engineers.