Excellent service deeds | Sany Service Engineer Thousands of miles to ride alone

Yaojie Coal Power is located in Haishiwan Town, Lanzhou City, Gansu Province, and in September 2024, the Sany EBZ318M-2H windlass was ready to be delivered and accepted at the mine, which was another big challenge for the service engineers in the new Ganning area.

In order to ensure the smooth delivery of this equipment, Nai Guosen, the service engineer of the new Ganning Branch, and his party drove from Yinchuan, Ningxia, day and night, after a long journey of 550 kilometers, and finally arrived at Haishiwan, Lanzhou City before the equipment arrived at the mine.

The EBZ318M-2H windlass was dismantled and carried by seven transport trucks and is scheduled to arrive at Yaojie Coal Power Plant on September 30 for unloading and delivery. However, the plan could not keep up with the change, and halfway through the unloading work, the sky was overcast and it was raining heavily, which obviously affected the unloading efficiency of the equipment. In order to ensure the smooth delivery of the equipment, in the face of such bad weather, Sany Heavy Equipment Service engineers still insisted on working in the rain and successfully completed the unloading and assembly work within 24 hours.

"OursTBMsWhen will I go down to the mine and install it? "Along with the 11th National Day holiday, there is also an urgent call from the customer - Nai Guosen's work task is not over. The next day, he set off from Haishiwan, Lanzhou, to the Huating Xin'an Coal Mine, 500 kilometers away, to install the EBZ200 roadheader. Until October 5, the equipment was refurbished underground.

When it comes to Sany Reload's service, the customer commented: "I am really responsible, very responsible, and I usually handle some work that they don't need to do." The response is also quick, kudos to them! ”