Across the mountains and seas, the service is unbounded, and in those moments, they ......

atTrinity ConstructionThere is such a group of people in the service team

They are always there where customers need them most

Those warm moments, they,

Race against time with action and fight on the front line of engineering.

01

They have no complaints about perseverance in the harsh environment

In April 2024, He Zhenghong, as a resident service engineer, was stationed at the crushing equipment site for months. At this time, Ruoergai County was experiencing a rare sandstorm and snow storm, with strong winds and dust, but He Gong did not flinch, always maintained a high degree of concentration and patience, and braved the wind and snow to carry out a comprehensive and meticulous inspection and maintenance of the equipment. In order to allow customers to better grasp the operation skills, He Gong personally demonstrated the operation and guided the customer to practice until the other party fully mastered it. "Customers choose us, no matter how difficult it is, we will do our best to help customers resume production", this is He Zhenghong's commitment to customers. He has been highly recognized by customers for his first-class service and diligent work attitude.

02

Urgent requests for help from customers, rain or shine

In September 2024, on the Qinghai-Tibet Plateau at an altitude of more than 4,000 meters, due to the extreme climate and the thin oxygen, every walk is extremely difficult, and service engineer Huang Guowei became the guardian of the plateau crushing equipment. From Lhasa to Shigatse, on this snowy plateau, Huang Gong guards the equipment day and night, helping customers to explore the way up the mountain, even if they go forward against the wind and snow every day, they can always arrive at the scene as soon as possible to ensure the normal and efficient operation of the equipment. The cold wind, the biting cold, hundreds of miles away, over the mountains and mountains are not enough to resist the footsteps of Huang Gong, he has won high praise from customers for his excellent service quality and professionalism.

03

Persistent in the pursuit of excellence, they continue to innovate

In July 2024, in order to help customers in Guangzhou upgrade the exhaust channel to achieve ideal production results. Zheng Weifeng, a service engineer, rushed to the scene as soon as possible, took quick action, and worked overtime until 3 a.m. for a week to help the customer solve this thorny problem as quickly as possible. Faced with the challenge of tight upgrade time and arduous transformation tasks, Zheng Gong never flinched even when overhauling in a high temperature environment of up to 40 degrees. With professional service and unremitting efforts, he has won praise from customers and received pennants.

02

Service is no small matter, and they care for every customer with heart

In January 2024, due to the failure to refuel the equipment of the placing machine in Chongqing after the lack of oil, the lubrication system of the placing machine failed, and Liu Hanqi, a service engineer from West China, was urgently contacted for maintenance. After Liu Gong received the fault call, he and Xie Feng, He Zhifeng, and Liao Xinlin braved the torrential rain and drove to the factory. Due to the difficulty of repair, the four of them worked together to check every part that might have problems. In order to find out the cause of the failure as soon as possible, they need to lie on the hot equipment for a long time to inspect and test, and the work clothes on their bodies are soaked with sweat again and again, and over time, the salt in the sweat condenses into patches of white on the clothes. Thanks to everyone's efforts, the equipment gradually returned to normal operation. They are well aware that ensuring the timely and safe operation of equipment is their original intention and mission. They have won unanimous praise from customers with the service spirit of customer first and customer first, and the customers expressed their gratitude to them and presented them with pennants.

These are just a few of the many stories of Sany service engineers. In their ordinary positions, they interpret the profound connotation of responsibility and dedication with their own practical actions, "with a paranoid attitude, exhaust all means, and achieve the service to the point of no return".

In 2024, a year full of challenges and opportunities, the service engineers of Sany Construction Engineering have won a red pennant, and each pennant is engraved with full praise and affirmation from customers.

They wear the moon and the stars,

They never give up,

Carefully pave the way of smoothness,

Cast the foundation of quality with sincerity.