Hurry up, 500 miles expedited, Sany service is faster

There is such an engineer in the Guangdong branch, who always adheres to the service concept of "all for customers, creating value for customers", and interprets a high degree of responsibility for customers with practical actions.

On an ordinary working day, an emergency phone call from a customer in Zhanjiang broke the peace, and the customer was anxiously complaining on the other end of the phone that the equipment was abnormal, which led to the reduction of the construction progress, and the customer's voice was full of helplessness and worry.

The engineer did not hesitate in the slightest after receiving the call. He understands the concerns of his clients. Although the client's construction site was located in a remote area hundreds of miles away from the company, the distance was far away and the transportation was difficult, but he knew that time was of the essence. While quickly sorting out the possible causes of failures and solutions, he was ready to set off as quickly as possible.

Not stopping. After arriving at the equipment construction site, Zu Donghe didn't care about the fatigue of the boat and car, and immediately climbed on the equipment for inspection, he lay down in a small space, skillfully and carefully inspecting every line and every component.

Years of experience have allowed him to carry out investigations methodically, with focus and determination. After a lot of hard work, Jo Dong Hyuk keenly found the anomaly and replaced the parts in time. After solving the equipment abnormality, the engineer did not leave immediately, he took the initiative to stay and observe the construction of the equipment for a period of time until the equipment was normal.

The customer excitedly shook the engineer's hand, tears of gratitude flashing in his eyes: "Thank you so much, if you hadn't come so quickly and solved this problem, we really don't know what to do." Your company's service is so timely and professional. ”

This is not only a successful equipment maintenance service, but also a vivid embodiment of the spirit of Sany's service. The engineer used his own practical actions to interpret the connotation and significance of "fast horses, 800 miles of urgency, to solve the urgent needs of customers".