Excellent Service Engineer Column|Li Chunliang - Stick to the original intention, the mission will be achieved

About Tohoku,We can have many interpretations, it is the rich black earth; It is a vast forest and snow field; It is an endless collection of exotic beasts; It's also a magical Northeast accent and a straightforward and funny soul. In the feudal era, it gave birth to the brave and warlike conquerors of the Central Plains; In modern times, it ignited the industrial ambitions of a poor country, and even if the world has changed, it still flows with the same blood.

Li Chunliang, a Sany pile driver service engineer, is not afraid of frost and snow, escorting the normal operation of construction machinery and equipment. In this familiar and unfamiliar place, he spent 16 years of youth writing loyalty and love for his profession.

Get acquainted with Trinity and stick to the original intention

The fate with Sany pile driver began with the love for construction machinery. Li Chunliang has been full of curiosity and yearning for these steel giants since he was a child, and he focused on studying the application and maintenance of machinery and equipment during his college years. In 2008, Li Chunliang, who had just graduated from university, stepped into Sany and became a service engineer, starting his journey to pursue his dream on this ice field.

From theoretical knowledge to practical operation, from equipment maintenance to fault diagnosis, he continues to learn and grow. Every time you go to the maintenance site, it is a precious learning opportunity; Every time he solves equipment failures, he makes his skills more sophisticated. With the love for construction machinery and the vision for the future, this work is 16 years of spring and autumn. Today, the job is an integral part of his life.

Customer first, mission must be achieved

"All for customers, all from innovation" is not only a slogan, but also the creed of Li Chunliang's work. He is well aware that the stable operation of the customer's equipment is directly related to the smooth progress of the project progress and the realization of the customer's economic benefits. Therefore, whenever the customer's equipment suddenly fails, he always responds quickly at the first time, regardless of the alternation of cold and summer, no matter the long distance, he will arrive at the scene at the fastest speed, with superb professional skills and efficient work style, to protect the interests of customers from loss.

In his daily work, Li Chunliang always adheres to the principle of honesty and mutual understanding with customers. He understands that only by truly thinking from the customer's perspective and taking the initiative to solve practical difficulties for customers can he win the trust and support of customers. He takes the client's affairs as his own responsibility and never passes the buck or acts perfunctorily.

"Whenever we receive a call for help from a customer, no matter how big or small the problem is, we respond immediately and rush to the scene quickly. For problems that can be solved on the spot, we will deal with them on the spot; If there is a complex situation that cannot be repaired immediately, we will also carefully arrange a follow-up maintenance plan for the customer to ensure that the problem is completely resolved. It is this sincere, professional and efficient service attitude that has enabled him to establish long-term and stable cooperative relations with many customers, and become a well-deserved and trustworthy "equipment guardian" in the hearts of customers.

Extremely cold rush repair, iron bone tenderness

As a service engineer in charge of the three eastern provinces and the Inner Mongolia region, Li Chunliang has always fulfilled his mission in extremely low temperature environments. On January 18, 2025, one of the customer's equipment in the hinterland of Changbai Mountain in Jilin Province suddenly broke down and caused downtime. On the eve of the Spring Festival, equipment shutdown directly affected workers' plans to return to their hometowns.

Faced with the challenge of the severe cold of minus 28 degrees, Li Chunliang's team set off overnight with professional testing equipment and quickly put into maintenance after arriving at the scene. During the 48-hour emergency repair process, he and his team lit a fire in a safe place to warm up, rotated the heating and coordinated repairs, overcame various difficulties caused by low temperatures, and successfully completed the repair of the equipment before the child, allowing customers and workers to embark on the journey home and reunite with their families.

"At that time, the customer also sent a pennant, and we thought in our hearts, no matter how hard and tired it is, it's worth it!" The recognition and gratitude of customers have become the best testimony of his insistence on meaning.

The understanding of the family, the strength to move forward

Due to the particularity of his work, Li Chunliang needs to be on call at any time to deal with various emergencies. This means that holidays are "insulated" from him, he can't be with his family like ordinary people, black and white are reversed, and the focus of life is almost entirely around work. "Let's do this job, just leave, and my family has been wronged." Speaking of his family, Li Chunliang said with guilt in his tone.

Although he owes something, the understanding and support of his family has become a solid backing for him. His family has long been accustomed to his "walking away", and his wife has silently shouldered the family's big and small affairs in order to support his work, and has never complained. A deep understanding of the nature of his profession has given the family a unique understanding of never planning a complete vacation schedule. This understanding and tolerance beyond the norm has allowed Li Chunliang to always devote himself to his career with no worries. He understands the preciousness of this trust, so when he is free from work, he always guards the warmth of his family with a sense of ritual companionship, and fills the gap between professional responsibilities and family obligations with concrete actions.

Sixteen years of deep cultivation has allowed Li Chunliang to gain rich experience and many honors, not only proficient in construction machinery maintenance, but also tempered the comprehensive ability of team management and customer service. In the face of honor, he has always regarded it as a driving force for responsibility and growth. Under the company's digital transformation strategy, he has clarified the future direction: continue to improve professional skills and advance to technical experts; Focus on breaking through the digital field, expanding career boundaries, and helping enterprises develop with technological innovation.

Li Chunliang, a man from the Northeast, used his 16 years of youth and enthusiasm to write on the ice field the responsibility of Sany Pile Driver Service Engineer, "with a paranoid attitude, exhaust all means to achieve the service to the point of incomprehensible", Li Chunliang interprets the profound connotation of this sentence with his perseverance and dedication, taking the original intention as the pen and the action as the inkPiling machineryThe service field has drawn a brilliant chapter and continues to move forward towards the future.