Flat tire + extreme cold + high reaction, Sany's after-sales strength is not simple!

Just after the mango planting, most of the country officially entered the midsummer mode. But in southern Xinjiang in May, at 219 Hongliutan at an altitude of 5,000 meters, there is still a cold wind carrying snow particles whistling by.On this inaccessible snowy plateau, an emergency service operation spanning 600 kilometers is unfolding.

Sichuan Heli Tengye Construction Engineering Co., Ltd.'s four Sany equipment suddenly abnormal, and the service personnel Huang Zhilong and Mao Ximin responded immediately and communicated with SanyBig diggingThe R&D personnel at the factory end formed a team to embark on this challenging journey.

From the Shache outlet, the road to Hongliutan is rugged and winds between the mountains. The three-day drive made the team members tired, and the strong high reaction brought by the high altitude was like an invisible big hand, tightly choking their throats. Huang Zhilong and Mao Ximin's lips were purple, their headaches were splitting, and every breath was accompanied by tingling pain, and they could only rely on the oxygen cylinders they carried with them to maintain their breathing. But thinking of the customer's anxious waiting, they gritted their teeth and forced their bodies to move on.

However, the difficulties did not stop there. When we were still some way from our destination, the sky suddenly fell with goose feathers, and the temperature plummeted to minus 30 degrees. Bad weather has made the roads even more slippery and muddy, making it extremely difficult for vehicles to drive.

Just then, a loud tire burst broke the silence in the mountains, and the vehicle was in trouble. Huang Zhilong and Mao Ximin ignored the biting cold and immediately got out of the car to check the situation. Their hands were quickly frozen unconscious, but they insisted on changing the tires. In the wind and snow, their figures seem extraordinarily small, but they are extremely determined.

After a lot of hard work, the service team finally arrived at the equipment construction site. Before they had time to relieve the fatigue of the long-distance journey, Huang Zhilong and Mao Ximin immediately threw themselves into the troubleshooting work.

With the assistance of the factory-side R&D personnel, they carefully inspected every part of the equipment with rich experience and professional technology, and after repeated testing and analysis, it was finally determined that it was the equipment program adaptation problem. Subsequently, they quickly re-flashed the device. During the operation, the cold made their fingers stiff and every movement became extremely difficult, but they did not slack off in the slightest and completed each step with full attention.

Huang Zhilong and Mao Ximin's perseverance and dedication on the snowy plateau not only show the professionalism and professionalism of Sany service staff, but also convey Sany's responsibility and responsibility to customers. They interpreted the service concept of "all for customers and creating customer value" with practical actions, and composed a touching and profound service hymn on this vast plateau.