Storms are the touchstone, and customer recognition is a gold medal!

Heavy rain poured down and water accumulated into rivers, but it could not stop a heart rushing to customers.

Recently, the Meteorological Observatory of Bengbu City, Anhui Province issued a yellow warning of heavy rain, with heavy rainfall in most parts of the city and local precipitation exceeding 200 mm. The road is seriously waterlogged and travel is difficult. However, it was in such extreme weather that the choice of a Sany service engineer warmed the customer's heart.

Rain or shine, the mission must be achieved

The customer, Mr. Wang, found that the cooling effect of the excavator's air conditioner dropped sharply in the heavy rain for several days, and the heat was unbearable, which seriously affected the operating experience and work efficiency. In desperation, he placed a service call order on the eviscom platform.

After receiving the order, Ge Dachen, a service engineer at Sany Hefei Xiangyuan, did not hesitate due to bad weather. He knows that high temperatures and heavy rain will seriously affect the customer's project progress once the equipment is shut down. Despite the slippery road and steep waterlogging, he responded quickly, planning his route, driving cautiously, and braving the rain to make his way to the client's site.

Troubleshooting + maintenance, all in one go

After arriving at the scene, Ge Dachen didn't have time to sort out the soaked tooling, so he went straight to the topic and devoted himself to the maintenance work. With his rich experience, he quickly identified the abnormality of the equipment's air conditioning system and the problem of clogged radiators, and found that the equipment had just reached the 2,000-hour maintenance node.

He did not simply deal with the current fault, but took the initiative to explain the situation to the customer, and after obtaining consent, he completed the full process of cleaning the cooling system, air conditioning overhaul and standard maintenance in one go. Every link is rigorous and meticulous, and the service standard will never be lowered due to the harsh environment.

The customer said: "I must like such a service!" ”

Troubleshooting, the air conditioner is cool again, and the equipment is running as usual. The customer, Mr. Wang, saw it in his eyes and was moved in his heart. In addition to being excited, he deliberately issued a commendation post through the evisun platform: a simple "like you" is the greatest recognition of Ge Dachen's professional ability and professionalism by customers, and it is also a high praise for the service quality of Sany.

Sany service, consistent

Ge Dachen's deeds are not unique, he is a microcosm of the entire Sany service team. In this sudden rainstorm, there are many service engineers like him, who are crossing the mud and wading through the water, sticking to the front line of service. They interpret what "customer first, service-oriented" with practical actions, and protect every entrustment of customers with professionalism and trustworthiness. No matter rain or shine, day or night, Trinity Service is always by your side. Because we firmly believe that the best service is commitment and action!