Ride the wind and waves and forge ahead

Service is productivity, service is also one of the core competitiveness of the enterprise, as a leading brand in the industry, Sany Petroleum has been committed to providing customers with industry-leading quality services. The front-line service engineers use their diligent hands to carry out the service of Sany Petroleum to the end and make it perfect.

Serve thousands of miles, consistently

Thinking about what customers think and helping customers with difficulties, we always firmly believe that whether a brand can gain a foothold in the market mainly depends on product quality and after-sales service. If the service is not in place, then you will lose customers and lose the market. Therefore, we have always run through the concept of being a person first, and then doing things, which is also the core of our development in this direction. We put our customers first, no matter how bad the weather and how complicated the climate is, we will not stop the pace of serving customers. No matter how the time, place and environment change, all the service personnel of Sany Petroleum will always adhere to the fast response speed, the professional service team, the high-quality attitude, and the smooth service.

Advanced digital service platform

As a pioneer of digital innovation, we have built an advanced digital service platform, 7×24h equipment operation data monitoring, active fault warning, remote intelligent investigation, to maximize the guarantee of customer production The concept of customer-centric is consistent.

In addition, we have established a smart ecological cloud APP - Sany Customer Cloud. Through this platform, customers can not only monitor the construction volume, location, status, key working conditions, alarm information, etc. of equipment in real time, but also obtain equipment health report evaluation through big data analysis, and call for intelligent service functions with one click.

If the customer needs to maintain the equipment, it can be called through the Sany customer cloud online service to make the service nodes transparent. After the problem is solved, the APP will feedback the service report, which the customer can view at any time and grasp the equipment maintenance history. Customers can also rate or complain about the service process, and the whole complaint process is visualized, on the one hand, to urge engineers to perform their duties, and on the other hand, to protect the rights and interests of customers.

Our service philosophy is to create customer value for all customers. Our service goal is to exceed customer expectations and exceed industry standards.

Our service commitment - choose Sany and have no worries for a lifetime! We promise that after receiving the call, we will reply to you by phone within 15 minutes to explain the handling measures, and solve the general fault for the customer within 1 day; Accurate arrival of common accessories within 1 day; Whenever, wherever, and why, our hotline responds around the clock. After-sales service one-stop hotline: 400-0618-831

We can be seen everywhere in the country. We don't care about the long distance, we are not afraid of the difficulties ahead, we only know that customers need us, and fracturing equipment needs us. The service concept of "using a paranoid attitude, exhausting all means, and making the service unstoppable", and doing everything possible to create value for customers, can change the world image of Chinese products with Sany extremely high quality products and services.

For the past, present and future, Sany Petroleum's service will always stand the test of customers!