The scorching heart is not afraid of the cold, and pays tribute to every Sany after-sales

The Central Meteorological Observatory issued a blue warning for cooling, and the temperature dropped by as much as 15 degrees Celsius in some areas, especially in Zhangjiakou, the area under the responsibility of the Beijing branch.

At this time, an energy transformation project in Zhangjiakou was officially announced, and the customer company invested 3 units in this projectRotary drilling rigsCarry out construction.

Fight with a burning heart

Zhang Jiahao, the service of Beijing Branch, received the customer's order, and after communicating with the customer, he preliminarily judged the fault and went to the construction site as soon as possible.

Think about what customers think, and be anxious about what customers are anxious about.Due to the failure to rush to the emergency before departure, Zhang Jiahao had already felt the cold when he arrived at the construction site, but in order to solve the fault as soon as possible, he immediately devoted himself to the repair work.

During the maintenance period, the customer found that the engineer's clothes were too thin, and enthusiastically sent a padded jacket. However, due to the small space and the wearing of a thick cotton jacket had an impact on the progress of the troubleshooting, the engineer did not wear it, but continued to wear a thin oilproof suit for investigation.

Call Trinity and have no worries

The engine assembly needs to be replaced after troubleshooting. The next day, the new engine arrived at the construction site, but it was accompanied by a force 6 wind.

When hoisting, the engine swayed in the air with the wind, and the engineer led the workers to struggle to maintain stability and install the engine with great difficulty.

Finally, during the chat with the customer, the customer talked about "As long as it is the demand for equipment service, there is no worry about making a phone call to Sany”。

Service creates value

In Sany, there are too many service personnel like Zhang Jiahao who silently stick to their posts, and we always adhere to the concept of "service creates value" in the face of customer trust and recognition.

“With a paranoid attitude, exhaust all means to make the service to the point of no return."It has always been the deepest belief of our Sany service staff.