The big excavator saves the small excavator! This live broadcast received 120,000+ likes



Recently, in a special live broadcast, Sany service received more than 120,000 likes.

On the Huapu Avenue of Jiangjin Branch, a friendly businessmanSmall diggingThe "swampland" accidentally got stuck in a quagmire due to unfamiliar terrain when draining. A large-tonnage Sany excavator at the scene fell into it one after another during the emergency rescue, and the initial rescue was fruitless. The equipment situation is unknown, and the project leader contacted Sany Service as soon as possible.

After receiving the call, Hu Wei, the after-sales service engineer of Sany, set off quickly with his colleague Xiao Chenghong.Arrive at the scene in 30 minutes and start the rescue operation immediately!

At that time, there were more than 100 onlookers at the scene, and many self-media accounts spontaneously started live webcasts.

When two service engineers arrived at the scene, they found that the entire walking track of the rescue excavator had been stuck in the mud, and half of the engine had also been trapped in it, and the situation was very complicated. The two immediately made a decision and immediately inspected the engine and cab drainage.

When the equipment wades in the water for a long time, Hu Gong judges that the equipment needs to be dragged ashore for the next step, otherwise the subsequent use of the equipment will be affected.After traction rescue, the equipment finally successfully "escaped".

The scene was muddy and full of mud, in order to better inspect the excavator, Xiao Gong immediately picked up the shovel to clean up the silt, and Hu Gong simply took off his shoes and "went into battle barefoot"!

After a second investigation, two service engineers found outThere are no problems with other places such as equipment circuits, electrical equipment, etc., and the engine needs to be drained at the moment.

After checking the grease nozzle and draining water, they filled the engine oil, replaced the air filter, and carefully cleaned the excavator. After the equipment is restored to normal operation, the engineer also said that he will continue to pay attention to the equipment situation and conduct a comprehensive review and re-inspection at any time!

The meticulous service of the two service engineers has not only been highly recognized and praised by customers, but also accepted the review of more than 10,000 netizens online, and received more than 120,000 likes.

Sany service, anxious for the needs of customers, with professional technical standards and rapid response to efficiently solve problems for customers, to create value for customers.

They work hard and follow the principle that customer satisfaction is the only criterion of service work, and prove it with action"Sany service, mission must be achieved"!