The 2019 New Service Deal has three major advantages that directly hit the pain points and improve the cardholder experience

On the basis of last year, in 2019, Sany Heavy Truck's service policy has been comprehensively upgraded, focusing on improving the cardholder experience, continuously optimizing the service system, vigorously strengthening the construction of service stations, and improving the service level of service stations, professional maintenance skills and cardholder maintenance experience. In view of this, in 2019, Sany Heavy Truck Service Policy will take three major measures: customer evaluation of the income of associated service stations, second settlement of service provider fees, and unified sales price of national accessories, which directly hit the pain points of cardholder maintenance and improved cardholder experience.

In 2018, Sany Heavy Truck introduced a customer evaluation system, and customers evaluated the service station services, so that the right to speak was in the hands of customers. This year, we will further deepen this principle and link the service order settlement fee with the service evaluation of the cardholder, and the service evaluation of the service station directly determines the income of the service station.

  

This measure, on the one hand, can make the service station with good service attitude and good professional skills obtain higher income, and on the other hand, make the service evaluation of cardholders play a real role, and promote the service station to provide better service and more comfortable experience for cardholders.

How do I rate a service station?

1. Log in to the bottom bar of [Sany Truck APP], find [Service] and click it

2. Enter the [Service Outlet] and select the service station closest to the vehicle*, and submit the [Repair] or [Maintenance] appointment

3. After the service station service is completed, evaluate the service station service on the [Sany Truck APP].

In order to stimulate the enthusiasm of service providers and improve the quality of service stations for cardholders, Sany Heavy Truck launched the "service provider fee settlement in seconds" blockbuster initiative for the first time in the industry this year, by optimizing the settlement mechanism of service provider orders and using the means of the Internet, greatly reducing the settlement time of service provider orders, and it is expected to review the order within 24 hours, and make payment the next day after the audit is passed.

The launch of this new measure can make the cash flow of the service station more abundant, greatly enhance the initiative of the service station service, and also allow cardholders to enjoy better services, reshaping the entire service settlement value chain.

In terms of accessories, Sany heavy truck accessories have a unified national sales price, so that cardholders can buy the most pure original accessories at the most preferential price, change the status quo that the price of accessories is opaque, and low-quality and low-quality accessories damage cardholders, so that cardholders can enjoy the dividends brought by the transparency of parts prices.

At present, there are three channels for cardholders to purchase accessories:

One is the service station. At present, there are more than 1,000 service stations in the country, which can be purchased from service stations;

The second is the central library. At present, there are 45 parts regional center warehouses that can also be purchased;

The third is Sany truck APP. Download [Sany Truck APP] and purchase it online in the parts mall.

The 2019 service policy focuses on creating star-rated services, so that cardholders can enjoy more high-quality and professional services, so that service stations can grow rapidly, improve professional and business capabilities, achieve profitability and grow together.