Interview with Wenxian Lianyang: A phone call from a customer is the issuance of an order

 　　2019 isSany heavy truckIn the decisive year of "strong service", just last Wednesday, the members of the "Service Journey" of a heavy truck went to the country again to carry out the normal service in March, and really pounced on the first-line market to solve the problems in the process of driving and using the car for cardholders. In the process of service, many first-class service stations have also emerged, and these service stations also continue to practice the service concept of "all for customers" of Sany Heavy Truck.

Among them, Wenxian Lianyang Sany Heavy Truck Service Station is one of the best show service providers of Sany Heavy Truck. "A call from a customer is the issuance of an order", this is a sentence that Wei Hongbin, the person in charge of Wenxian Lianyang Service Station, often hangs on his lips, and they are also praised by cardholders. How did he come to serve? Let's take a look.

　　I believe that Sany, private enterprises can also do well

Editor: When did you join the Sany Heavy Truck Service Network? Why choose Sany Heavy Truck?

Wei Hongbin: I joined the Sany Heavy Truck service network on December 1, 2018, and chose to join Sany Heavy Truck, mainly because Sany has done particularly well in the heavy industry and construction machinery industry, and because it is a private enterprise, from 1989 to the present, according to different times and different economic markets, make rapid responses, make themselves bigger and stronger, and go abroad and go to the world, which is the pride and model of our private enterprises, so I believe that the choice of Sany Heavy Truck will also do very well.

Wei Hongbin: Although Sany Heavy Truck is still relatively weak, it will definitely become an important force in the truck industry over time. At the same time, I very much recognize that Sany Heavy Truck is that he really solves problems for card friends, which is what I recognize and why I believe it.

　　A phone call from the customer is the order given

Editor: How do you understand that "a call from a customer is the issuance of an order" and how to do it?

Wei Hongbin: This sentence is what I often say to my service station staff, and I always do it myself, because often a phone call from a customer is a problem, encountering trouble, time waits for no one, must *5656 time to arrive to help customers solve the problem.

The customer's problem is *5655, *critical problem, every time we receive a customer's problem, we will *5656 time to rush to the scene to help the customer deal with the fault. In the process of serving customers, I have also gained the trust of many customers, and some of them have even become very good friends. Compare the heart to the heart, the human heart is flesh and blood, I treat him sincerely, he will treat me sincerely, this point must not be false.

Wei Hongbin: At present, my service station covers an area of about 20 acres, 15 maintenance technicians, with 10 stations, the service station now has Weichai engine, fast gearbox and Hande axle maintenance qualifications, so that you can better serve cardholders.

　　We will do everything possible to help customers solve problems

Editor: In the process of service, what do you feel deeply and impressive?

Wei Hongbin: My own feeling for Sany Heavy Truck is that Sany does put customers on the *5656 position, mainly these four things I am more impressed:

* 5656, there is a card friend in Shandong who wants to come to our station for maintenance, you must pass through the Yellow River Bridge toll station in Wenxian County, the truck needs 160 yuan to go back and forth, we explained the situation, our regional manager Jiang Dongping agreed to rescue, the customer felt particularly warm, especially grateful.

Second, some cardholders come to our station for maintenance, we can't solve it, our regional manager Jiang Dongping, will call the relevant engineer to us, and we will directly connect with the engineer to solve the problem in a timely and fast manner. This is much faster than other brands in some industries, and it also improves work efficiency.

Wei Hongbin: There is also a feeling that the customer said: as a car owner, we can directly talk to Liang Linhelin, the chairman of Sany, help them and solve problems.

* After that, our service station sometimes receives a call from the leader of Sany Heavy Truck headquarters, and the problem has been: "We must do everything possible to help customers solve problems, and all to solve customer problems as the goal." "The tenet of service has always been that the customer is everything.

As Wenxian Lianyangwei Hongbin said

"A call from a customer is the order given"

Do service,

It is necessary to have the attitude and determination of "customer problems above all else".

I believe that there will be more and more like Wenxian Lianyang

* Show of service stations popping up!

Service upwards

Sany Heavy Truck Action is not stopped!