Our service culture
Exceeding customer expectations
By providing our customers with value-for-money services, we will maximize the value of each customer's equipment.
Go beyond industry standards
By implementing the highest service standards in the industry, we will achieve the highest customer satisfaction.
serve
hotline
400-8878-318
Service system upgrade
Relying on the service capabilities of the "Smart Gongchengjia" APP, a service call order is created with "one click". Under the intelligent scheduling of the ECC center, the service staff arrived quickly.As early as before the service personnel set off, the ECC center has sent the fault prediction report, maintenance tools and accessories to be used to its intelligent terminal, and the equipment maintenance efficiency has been greatly improved.
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Reduced time
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Fault repair rate increased
Customers can use the "evis" and "Smart Gongchengjia" APP at any time to complete the purchase of accessories, call services, etc.The "Yi Weixun" APP can also infer that the product has a recent damage risk based on the dynamic health model analysis of the C-end of the device, and can automatically call customers to remind them to pay attention to maintenance, replacement, etc.
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The service can be completed online
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Complaint decline rate
Service applications
Wisdom succeeds
Provide value-added services to customers
Reduce the cost of using customer equipment, improve the efficiency of equipment use, and help customer industries take root and deepen
Device management
Device status view
Device management
Device status view
Accessories store
Buy accessories online
Host Marketplace
Host inquiry is determined
