Service is responsible! Urgent customer urgency, should meet the needs of customers

On October 27, Shanxi customer chassis transfer case failure, need to replace new parts, in order to meet the needs of customers, Sany Petroleum Daqing regional service engineer Bai Zhiqiang, Zhao Dong "in danger", overnight self-drive to Shanxi, less than 40 hours, the parts were delivered, to solve the customer's problem, so that the equipment to resume normal construction.

On October 27, 2022, on this day, Sany Petroleum Service Engineer received a call, and after communication, he learned that the transfer case of a customer chassis in Shanxi was faulty and needed to be replaced with new parts.

Urgent customer urgency, in response to the needs of customers, encountered problems, Sany Petroleum service engineers immediately find a way to solve, so the equipment construction location is still under lockdown, logistics delivery time can not be guaranteed, how to go to the scene in time is a tricky problem. After communication, the Daqing regional warehouse strategically reserves 2 spare parts, which can meet customer needs, service engineers Bai Zhiqiang and Zhao Dong immediately decided to drive to Shanxi to shorten the equipment downtime and deliver the accessories. Normal construction has resumed.

At half past eleven o'clock in the evening of the 27th, Bai Zhiqiang and Zhao Dong consulted the local epidemic prevention and control policies, handled the pass and reported in advance, completed the loading and protection of accessories, and set off normally. On the morning of the 29th, they arrived in Xi County, Bai Zhiqiang and Zhao Dong successfully handed over to the local service engineer Niu Qiong, and Niu Qiong received the accessories overnight to replace and repair the equipment, and the entire delivery time was less than 40 hours, and the task was successfully completed!