Sincere Service | At 1 a.m., the service relay will never slacken

October 28th1 a.mThe on-site service engineer of Sany electric heavy truck received a call from the driver of the Donghai Special Steel Fleet to report for repair, saying that the barometer and gear of the vehicle lost their display during driving, and the battery range on the instrument was gone.

Because the vehicle suddenly broke down after unloading the goods at the steel mill in Caofeidian, at that timeResident service engineer of Caofeidian TrinityWen Xiang immediately did a detailed inspection of the vehicle, and after the lock failure, even after 1 o'clock in the middle of the night, he actively adjusted the parts to replace them, but the driver said that he was in a hurry to unload the goods.It was decided to return to Luan County for repairs。

The car returned to Luan County,Trinity heavy truckEarly morning service relayImmediately started, resident service engineers Jian Xiao and Yuan Jiale obtained the details of the vehicle failure from Cao Feidian's resident service engineer Wen Xiang, and immediately contacted the driver to inquire about the operation of the vehicle.

The driver said that this electric heavy truck mainly transports steel coils and mineral powder, and pulls goods to different steel mills after changing from the two places. The service engineer evaluates the cargo and freight distance as stated by the driver,Preliminary judgment may be that the long-term accumulation of ore powder and other materials has not been cleaned, damaging the electrical wiring harness and electronic parts, causing the meter value to fail.

Jian Xiao and Yuan Jiale dismantled the instrument panel and found it insideIt does accumulate a lot of dustAfter cleaning it with an air gun, replace it with a new multi-function instrument, adjust the parameters, and test normally.The vehicle breakdown was immediately resolved。

At this time, it was already there3 a.mparticipateService relayThere are also accompanying service engineers He Yangbiao and Xu Fengliang, theySimultaneously conduct a "full physical examination" on the vehicle, detected the sound of air leakage in the middle axle of the vehicle, and found the leak point on the gas pipe after lying under the car to check, and used the quick interface to make up for the leak, effectively avoiding subsequent failures due to air leakage.

The driver looked at the busy young men,lamented that Sany service is indeed efficient, comprehensive and meticulous。

Due to the dust in the scene of electric heavy truck transportation, service engineers Jian Xiao and Yuan JialeDon't forget to tell the driver that the radiator of the vehicle needs to be cleaned regularly, and the air conditioning filter and air filter need to be replaced and maintained regularlyIn this way, we can ensure the efficient operation and efficient attendance of vehicles.

"It's really reassuring to have you here! No matter how big or small the problem is, you will appear immediately with a phone call, even if it is 1 a.m.! ”

Indeed, Sany electric heavy truck on-site service, 7X24 hours a day, as long as customers need it, even late at night and early in the morning, even in the cold winter and scorching heat, the service relay will never slacken.