Crossing the provincial border on foot, only for the sake of sincere service!

On October 25,Sany heavy truckTianjin Pingle Service Station received a fault repair work order from Master Tang, a user of Jiangshan fuel vehicle, and the faulty car was parked in Qingxian County, Cangzhou City, Hebei Province.

The place of failure is about one-way from the service station37 kmAs usual, this outing rescue distance is for the service stationPiece of cake, can quickly rush to the scene to solve the problem for customers.

At this time, the epidemic situation in Hebei and Tianjin Jinghai District is serious, according to the relevant requirements of epidemic prevention and control, yesHighways, toll booths, provincial bordersand other personnel and vehicles in and out of strict control. However, from Tianjin Pingle Service Station to Master Tang's vehicle failure point,Provincial borders need to be crossed, which brought a certain obstacle to the service engineer Master Zhou going out.

The stationmaster of Tianjin Pingle Service Station actively communicated with relevant departments, and finally successfully coordinated and allowed Master Zhou's outgoing rescue vehicle to pass through the provincial boundary. Master Zhou, who cares about the user, was stunned when he arrived near the provincial borderThere was a long queue of vehicles, and the drivers waited in line collectively to do nucleic acid。 Master Zhou pondered that this was not enough2 hours of queuing timeAnd there are too many uncertainties during the pandemic.

So, he made a bold decision,Grab your spare parts and repair tools and cross provincial boundaries on foot!Just take it with youThe mission of "sincere service"., Master Zhou walked 3 kilometers to the vehicle fault point, and was stunned to get out of the sweat! Seeing this, the driver, Master Tang, was very grateful!

Without the slightest complaint, Master Zhou immediately removed the toolbox and quickly helped the customer replace the starter, and after a while, the vehicle failure was resolved! Master Tang immediately gave Tianjin Pingle Service Station a five-star praise,It is also quite convincing to the after-sales service of Sany heavy truck.

At the moment of the epidemic, those who gave up their own safety and bravely carried forward despite all "dangers" are not only the "big whites" and truck drivers that we admire.There are also thousands of "sincere service" service engineers of Sany Heavy Truck。