Excellent Service Cases | Stick to your post and do not slacken your job to escort and ensure production

Liang Hai is a service engineer of Sany Heavy Equipment Guizhou Branch, and since April 2020, he has been running between production mines in Jinsha, Qianxi, Bijie, Zhijin, Shuicheng, Xingyi and other production mines in Guizhou, guiding the installation, commissioning and assembly of new equipment, eliminating the failure of old underground equipment, guiding customers to install and use intelligent cutting, and coordinating the allocation and delivery of accessories. Not only that, guiding customers to use intelligence has greatly improved production efficiency, which has been unanimously affirmed by customers and deepened customers' trust in Sany brand.

On the eve of the 2023 Spring Festival, Sany Heavy Equipment Guizhou Branch received a request from Longfeng Coal Mine in Lindong, Guizhou: before the Spring Festival, it is necessary to complete the overhaul and maintenance of one EBZ200H machinery and equipment, and the underground installation and commissioning of a new EBZ280D machine. Time is pressing, the company coordinates in a timely manner and responds quickly to meet customer requirements for services and ensure the orderly development of mining operations.On January 16, I receivedAfter EBZ280D the task of underground installation and commissioning of the new machine,Liang Hai, the service engineer, set off immediately. After a journey of 200 kilometers and a three-and-a-half-hour drive, Liang Hai did not rest for a moment after arriving at the mine, and in order to ensure the smooth operation of the equipment, he immediately organized the installation and commissioning of the new equipment at the first time. After a day of hard work, the equipment was debugged at 20 o'clock and operated safely.

On January 17, another unit on the mineTBMsEBZ200H equipment needs to be overhauled and maintained.Due to the long age of the equipment, the pumping station is damaged, the hydraulic system is seriously polluted, the pipeline, the main valve, the hydraulic tank must be cleaned, the cleaning process is extremely difficult, the outdoor rain and snow are combined, the cold wind is blowing, the overhaul workshop is ventilated, although the workshop conditions are difficult, but the service engineer Liang Hai still continues to insist, after four days of high-intensity work, finally completed the overhaul of the roadheader equipment in the twenty-ninth month of the month.

After the repair, Liang Hai said: "Our mission is to provide our customers with better and more comprehensive services!" ”。“ Wholeheartedly, without expecting anything in return; Work hard and keep improving. These sixteen words are the goal of his work!

     There is no end to satisfaction and service never ends.Liang Hai is only one of the members of the Sany service team, and like thousands of service engineers, he always puts customers in mind, thinks about what customers think, and is anxious about what customers are anxious about. The spirit of sticking to the post and working hard has been highly affirmed and praised by our customers."With a paranoid attitude, exhaust all means to make the service to the point of no return!" It is the service concept that all Sany service colleagues should continue to interpret with practical actions.Sany adheres to the service vision of exceeding industry standards and exceeding customer expectations. All for the customer, all from innovation.To provide customers with professional services, time and time again efforts to solve the difficulties and needs of customers, won the recognition and respect of customers.All the service staff of Sany Heavy Equipment, hard work, do not forget the original intention, is such a group of people, they will turn the responsibility into ordinary and persistent persistence, the mission and responsibility into silent dedication, and always insist on getting the most satisfactory experience for customers and move forward bravely.