Excellent service deeds|Perseverance, gold and stone are open

I have crossed mountains and seas, and also passed through crowds of people, laughing and saying that it is better to travel thousands of miles than to read thousands of books. The 100,000 mountains of Yunnan and Guizhou in the southwest border, Wumeng majestic, cross-cutting mountain dangers, Cang'er handsome, Nujiang natural danger. Time flies, time does not live, cold and summer, in the blink of an eye, it has been thirteen years of service in the blink of an eye.

Between the mountains and mountains, we measure youth with our footsteps; Under the scorching sun, sweat freely. When I was sleepy, I received a call and traveled a long distance to the construction site; When I was soaked with various oils, when I lifted the parts and parts were almost weak; When the fault is eliminated, a touch of satisfaction on the customer's face is the greatest affirmation of the work.

——Yuan Jianwen, service engineer of Luji Yungui Branch

As a senior service engineer of Sany Road Machinery, Yuan Jianwen has served in the Yunnan-Guizhou Branch of Sany Road Machinery since 2010, responsible for the after-sales service of road machines in Dali City, Baoshan City, Dehong Prefecture and other places. After thirteen years of service, Yuan Jianwen always keeps customers in his heart, always sticks to the front line of service no matter the cold and heat, and infects every customer with enthusiasm and positive attitude.

One evening in April 2021, a paver on the Baoshi Expressway in Baoshan, Yunnan Province, under construction, suddenly did not feed the right spiral, and Yuan Gong was in Dali, 200 kilometers away, and more than 10 trucks of asphalt concrete from a company in Kunming, the construction party, were placed on the construction site.

After learning the fault information, Yuan Gong was anxious and immediately drove there, and kept in touch with the construction site to guide the inspection, but after some efforts, he still did not find the crux of the problem. As time passes, the asphalt temperature gradually decreases, and soon after, the material cools down and becomes scrap, and the loss may be the net profit of a construction site.

In desperation, it can only be reduced, the right side cannot work, the left side spirals, the right side of the material is extruded, and the left and right screed of the paver are asymmetrical, the material is paved, and when Yuan Gong arrives at the construction site, the machine still has residual temperature.

When Yuan Gong arrived at the construction site, he began to inspect step by step, the mechanical part, the transmission was fine, the chain was not broken, the electromagnetic coil was powered normally, and the coil resistance was normal. As a result, Yuan Gong couldn't help but sweat slightly on his forehead, and checked the hydraulic part, if it was really the pump or motor damaged, then the next day's construction period was bound to be postponed.

Time flies, and in the blink of an eye, it is three o'clock in the morning. Yuan Gong thought to himself, the spiral is not working, what about the reversal? After trying it, there was a reaction, so the stone in my heart fell to the ground, disassembled the valve core and cleaned it up, and the time paid off, and the spiral moved. This night felt very short, Yuan Gong's clothes were soaked with sweat, with a sharp spring, but it was also a warm and fulfilling night.

The customer asked: "Yuan Gong, can I notify the mixing yard to stir-fry the ingredients?" ”

Yuan Gong replied with the corners of his mouth raised: "Don't worry, I am still guarding the construction site with you today." ”

Yes, customers can rest assured, and so are we!

In Midu, the hometown of the oriental serenade "Little River Flowing Water", there is a customer who owns a Sany single drum fully hydraulic roller that left the factory in 09, which has been used for nearly 10,000 hours and has been tracked and serviced by Yuan Gong.

In 2022, the customer won the bid for a large construction site and needed to purchase oneDrum rollerThe customer contacted Yuan Gong for the first time and thought of Sany. The customer said that the reason for choosing Sany again is because in the process of use over the years, the product is stable, safe and reliable, even if there is a problem in the process of use, Sany service can always respond as soon as possible, actively deal with it, and never cause customer losses, which is an important reason to continue to purchase Sany products.

Yuan Gong said that it is such a pragmatic culture, which can change itself and society, and we shout that quality changes the world and calls for the spirit of craftsmanship. Under the leadership of the company, Sany's service engineers practice the cultural connotation of Sany, convey the concept of Sany to the surroundings and customers, serve the country with industry, and make a strong country.

2022 has come to an end, and in this year, Sanyi has never forgotten its original intention, forged ahead, and handed in a perfect answer sheet for 2022 with its own hands.

A person can go fast; A group of people can go further. In the face of every service call, from the initial fear to the gradual familiarity, from the beginning of the workplace to the years of hard work, one failure after another, maintenance again and again, and repeated purchases by customers because of the recognition of products and services...... Customer losses are minimized when faults are resolved, and the risk of damage is nipped in the bud after routine maintenance.

The aspirations of the will are unreachable, and even the mountains and seas cannot be restricted; one must take the most difficult and far-reaching paths. Spanning the new year, Yuan is also a "veteran" among the service personnel in Yunnan and Guizhou, and is also devoting himself to the work of the new year, believing that under his service, customers will also gain more love and emotion from Sany, and put the warmth of this service firmly in their hearts. In the future, Yuan Gong will continue to be full of vitality and passion, escort the after-sales service of road machinery equipment, and add icing on the cake to Sany service with actions.