The pursuit of excellence and peace of mind for customers - remember the scriptures of Hainan service engineers

The pursuit of excellence and peace of mind for customers - remember the scriptures of Hainan service engineers

In Hainan's commercial concrete circle, Wen Wen is a well-known figure. Many local concrete bosses will always politely call "Master Wen" when they see Wen Wen. Although he is just an ordinary Sany service engineer stationed in Hainan.

He has been working for customers for 13 years

In 2010, when Wen Wen first entered Trinity, he was still a young man. Due to the very good technical evaluation, the company sent him to Hainan to work in local after-sales service. Or Maotou's text thought that he would go home just for three or two years of coconut wind, but he didn't expect that Hainan is a place with long summers and no winters, and the commercial concrete industry here basically does not stop work throughout the year. Wen Wen is very busy, and he can only go back to his hometown once during the Chinese New Year. This busyness has been busy for thirteen years. Today's Wen Wen has already moved his family from Hunan to Hainan, and he has become an authentic person from the end of the world, because he has regarded the service work of Hainan Sany as his lifelong career!

For thirteen years, the text of the text is onestraightWith the original intention of just entering the Trinity, he is a man and an officer. He still vividly remembers the teachings of Chairman Liang Wengen to their new employees at that time. The slogan of "use a paranoid attitude and exhaust all means to achieve Sany's service to the point of no return" made him feel deafening, and it has been taking root in his heart since then.

In June 2022, Hainan Minglei Concrete Co., Ltd. purchased two Sany 955K1 dieselLoader。 Perhaps it was the first batch of loader equipment from Sany to land in Hainan, which was slightly "unadaptable". After the equipment landed on the island, there were some minor faults one after another, such as air conditioning failure, broken screws, etc. With an annual output of up to 900,000 cubic meters, the company uses the equipment very frequently, and there is no time to wait for routine repairs to be processed. After Wen Wen learned about it, without saying a word, he directly packed his luggage and stationed directly at the customer's work site, and he almost moved his office to the mixing plant. Commute to and from work with the equipment every day, and supervise the operation and use of the equipment at all times.

We all know the weather in Hainan,It's perennialSuch as summer. One day, under the scorching sun, a loader had abnormal equipment noise during the material transfer process, and the air conditioner in the cockpit could not be turned on. With his professional diagnostic experience, Wen Wenwen decisively troubled the problem on the spot.

Although the surface temperature exceeded 50 °C at that time, Wen Wen climbed to the bottom of the equipment without hesitation and lay naked on the ground for quick maintenance. The hot ground immediately scorched Wen Wenwen's back through the thin clothes, causing Wen Wen to frown, bare his teeth, and grin. But he didn't say a word! Time is efficiency! The anxious gaze of the customer constantly spurred him on. Fast! Fast! Fast! Ignoring the pain in his back, he quickly examined the bottom part of the device. Then, Wen Wen got up again and plunged into the cockpit, which was already like a steamer......

Finally, after many tests, the device was quickly repaired. The customer's face finally let out a satisfied smile, and at this time, Wen Wenwen's clothes were already soaked, and the whole person seemed to be fished out of the water, and he was almost dehydrated.

Wen Wenwen has long insisted on on-site work, and he has provided perfect escort for customers' production work through orderly coordination, communication, timely handling of equipment problems, and arranging equipment maintenance. The client has long regarded him as part of his team. Many customers who have served Wenwen have said that they don't need to worry about buying Sany equipment at all, because there are Wenwen and because there are Sany service engineers by your side at all times!

Standing in the customer's point of view, it's right!

The text always says, do a line, love a line. Over the past ten years, he has been serving customers, and has been constantly summarizing work experience, and imparting many of his experience to other colleagues without reservation, and gradually formed a high-quality service team matrix in Hainan to meet the different maintenance needs of customers at any time.

At present, in the domestic commercial concrete marketThe field is getting betterSteady, Wen Wen is keenly aware of the customer's control over the cost is getting higher and higher. He warned himself that service work should not only rely on technology to solve problems for customers, but also control costs and think about problems from the perspective of customers. He will also often go to communicate with customers face-to-face, grasp the needs of customers, and help customers solve problems and save costs.