Consistently, write a full score answer sheet for service

With a paranoid attitude, he exhausted all means to make the service unbearable. This is the solemn commitment of Sany Service Personnel to every customer, and it is also the unswerving pursuit of Sany Service Personnel.

On this day, night has come. When Sany service engineer Lu Jingchun was doing maintenance for the customer, he found that there was an abnormal noise in the right walking reducer when the equipment was walking. After inspection, Lu Jingchun determined that the traveling gear was leaking oil, and the traveling reducer was abnormally worn and needed to be replaced.

The customer was anxious after understanding the situation, and the construction period was tight at this time, and the construction work on the next day could not be delayed. It happened to be the weekend, and the time to coordinate accessories was tight, and it was extremely challenging and stressful to ensure that the replacement was completed on the same day. Lu Jingchun did not choose to give up, but rose to the challenge and found a solution.

He first contacted the fast reaction expert to confirm the fault, replaced the walking reducer assembly, immediately contacted the person in charge of the parts to coordinate the order delivery, and then coordinated the logistics to arrange the delivery of the parts, and at the same time contacted the welding personnel to arrive at the customer site. Multi-task parallel, all links are closely connected, racing against time. After Lu Jingchun's overall arrangement and orderly progress, all the levels were finally opened, and the accessories successfully arrived at the customer's construction site.

Darkness shrouded the earth, and on-site support workers wore headlamps and replaced them non-stop. The lights illuminate the night and soothe the customer's restless mood.

After the equipment was successfully adjusted, the boss said excitedly: "I was even ready to transfer the top shift of the excavator overnight, but I didn't expect you to respond quickly and complete this impossible task." Sany service is really good, thank you so much! ”

In order to express gratitude, the customer specially made a pennant with the words "timely service, solve problems" and gave it to the engineer with his own hands. Not only that, customers also volunteer to be the propagandists of Sany Service and praise Sany Service on the eviscom platform.

It is the responsibility to guard the land, and the responsibility to guard the land is responsible. Responding to customer needs and solving customer problems is the proper meaning of Sany Service. Sany service people will strengthen their faith, work hard for a long time, and consistently practice their mission!