Excellent Service Engineer Column|Shu Ben - 12 years of perseverance, warming every journey with professionalism

Late at night on New Year's Day, the harsh ringing of the phone pierced the silence - the equipment at the construction site 200 kilometers away suddenly failed. The blizzard outside the window blocked the road, but Shu Ben had already packed up his tools neatly. "Shu Gong, the snow is dangerous and the road is dangerous, safety first!" Amid the customer's advice, his engineering vehicle ran over the snow and opened up a rescue road in the snow.

20 hours of continuous repair, eyelashes are frozen, fingers are frozen. When the equipment roared again, the customer's sentence of "buying equipment must be Sany" that penetrated the wind and snow made Shu Ben's frozen face smile. At this moment, all hardships turned into the most fiery annotations on the value of the profession.

From mechanical enthusiast to "equipment miracle doctor"

"Joining Sany is because of love, but also because of recognition." As a senior enthusiast of construction machinery, Shu Ben is to SanyRotary drilling rigThe low failure rate and intelligent functions are like treasures. This love drove him to become a "equipment doctor" with excellent skills in 12 years.

During an emergency repair, in the face of a complete shutdown caused by a hidden fault, he peeled off the cocoon for 6 hours like an old detective. "The loss of the customer is my responsibility." When the equipment is restarted, the clenched hands and stretched brows interpret the most simple professional belief of service engineers.

Precision is like the daily life of an instrument

• 7:00 Morning meeting to coordinate accessory resources

• Round-the-clock response: order tracking, technical consultation, emergency repair

• AR remote support system to achieve "expert consultation" service

"One person goes fast, a group of people goes far." Shu Ben always remembers that behind it is the support of a strong technical team.

The softness of a tough guy: home is the strongest backing

"The most guilty thing is that I spend too little time with my family." When it comes to family, the snow-proof engineer has tenderness in his eyes. The wife silently shouldered the heavy responsibility of the family, allowing him to go to where customers needed him at any time. When he received the "Excellent Service Engineer" trophy at the end of the year, he knew that this honor "belongs to everyone who supports me".

Trinity red in the wind and snow

In 12 years, 4,380 days and nights, Shuben's footprints are all over the mountains and rivers. He professionally interpreted the oath of "everything for customers", making Sany Service the "most reliable color" in the hearts of customers. In the future, Shuben will continue to move forward with love - because every restarted equipment is a spark that illuminates the hope of engineers.