Sany High-tech Quality Assurance Statement

Quality Assurance Statement

1. Warranty period

In strict accordance with the "Operation Manual" and other technical data, the equipment is operated, maintained and other management and operation measures.Sany Aerial Machinery Equipment Co., Ltd. (hereinafter referred to as Sany Aerial Machinery Co., Ltd.) will provide the main engine purchased by the purchaser for 2 years from the date of deliveryThe basic quality assurance period, if not specifically stated in the "Main Assembly Parts Quality Assurance Rules", are based on this policyprevail. If it is explained in the "Detailed Rules for Quality Assurance of Main Assembly Parts", it shall be explained in the "Detailed Rules for Quality Assurance of Main Assembly Parts"The quality assurance period of the product shall prevail.

Second, the warranty conditions

1. The equipment must be within the quality assurance period agreed with Sany High Machine.

2. The buyer shall pay the main machine payment, accessories payment and other payments in accordance with the contract.

3. The buyer must use Sany High Machine within the maintenance interval specified in the "Operation Manual" or "Maintenance Manual" and other technical informationThe original pure parts are maintained, and the maintenance implementer needs to be the after-sales service personnel of Sany High Machine or recognized by Sany High Machine trainingcertificate of personnel.

4. During the quality assurance period, the buyer must carry out the operation manual or maintenance manual and other technical informationRoutine maintenance, such as: oil, diesel, coolant and other liquid level check and filling, butter filling or coating between moving partsWipe lubrication, and load calibration according to the regulations; Fuel and engines that meet national or industry standards must be used in accordance with regulationsOils, greases, coolants, hydraulic fluids, etc.

5. During the quality assurance period, the equipment must keep the structural condition unchanged when leaving the factory, and shall not process, disassemble or replace the original factory by itself.Assembly parts of the original car. If there is a need for equipment modification and installation, it must be approved in writing by Sany High Machine.

6. The buyer must operate and use the equipment in the correct way specified in the "Operation Manual" and other technical materials, and illegal operation is strictly prohibitedEquipment (such as hanging objects, pushing objects, top objects, etc.).

7. The equipment must meet the conditions specified in the technical data of Sany High Machine, such as: site leveling, inclination, windForce, temperature, etc.

8. The equipment operator must meet the competency conditions stipulated by the technical data of Sany High Machinery or national laws and regulations. No Psychogenic,Heart and other diseases that affect the safety of work, and there are no violations of laws and regulations such as operating equipment after drinking and poisoning.

9. During the quality warranty period, if the equipment fails to apply for a claim, the fault site must be protected, that is, the original of the damaged parts must be protectedThe original state of the assembly position, the fracture of the damaged part and the damage site that affect the accurate determination of the fault responsibility is the first timeContact the after-sales service department of Sany High-tech Machinery and follow the instructions of the Sany High-tech Service Engineer to proceed to the next operation or wait for SanyThe high-altitude personnel arrived at the scene to deal with it.

10. The purchaser must cooperate and provide necessary conditions (such as sufficient lighting, necessary canopy, etc.) to support Sany High Machine serviceThe engineer's maintenance work is caused by the purchaser's failure to cooperate with or prevent the Sany High Machinery Service Engineer from overhauling the equipmentSany Hi-Tech does not assume any responsibility for the consequences.

11. Equipment damage caused by force majeure reasons such as war, natural disasters (such as floods, fires, landslides, etc.), SanyGaoji does not assume any responsibility.

12. When the equipment is at risk of being damaged, the equipment is caused by improper handling by the purchaser (such as not being timely, not taking the initiative, etc.).Damage, Sany Hi-Tech does not assume any responsibility.

13. Intentional or unintentional damage to equipment caused by human reasons (such as theft, arson, vandalism, etc.), Sany High-tech Machinery does not accept itWhat responsibilities do you have?

14. This product is a non-road mobile machinery, and Sany High Machinery is not responsible for any traffic accidents with or without responsibilityWhat responsibility.

3. Warranty Coverage

1. The purchaser shall use it in strict accordance with the provisions of the "Operation Manual" and other technical information, and in accordance with the "Operation Manual" and other technical informationUnder the condition of providing for maintenance and overhaul, the damage caused by the design, process, assembly and material of the equipment shall be affected by three1. The after-sales department of a high-tech machine or its authorized service provider identifies and confirms that within the warranty period, Sany high-tech machine will give a quality warranty;Sany Hi-Tech does not assume any liability not expressly stated in this statement, including but not limited to incidental equipment failureEconomic or moral damages, taxes, environmental fees for disposing of used batteries and chemicals, etc.

2. If the equipment has a general failure or abnormal situation during use, the buyer will continue to fail due to the buyer's failure to stop the machine for maintenanceUse, causing greater damage, Sany High Machine only undertakes the repair of the original quality fault damaged parts themselves, which is induced in the later stageand the enlarged losses shall be borne by the purchaser.

3. The "Quality Assurance Rules for Main Assembly Parts" are as follows:

4. If the buyer cannot provide a valid warranty certificate, or the original record of the warranty certificate is inconsistent with the actual equipment and warranty certificateThe original records have been tampered with, and Sany Hi-Tech does not provide quality assurance.

5. Without the authorized consent of Sany High Machine, the buyer privately or in the maintenance service enterprise other than the service provider authorized by Sany High MachineIf the equipment is disassembled, repaired or altered, Sany High Machine will not provide quality warranty.

6. Damage caused by the equipment being assembled with non-original genuine parts or parts that have not been approved by Sany High Machine, Sany High MachineNo liability.

7. Maintenance of the machine, such as the cleaning of the radiator, the replacement of consumables such as the oil filter, the lubrication, adjustment and brake adjustment of the machineThere is no warranty for the trial. If the purchaser is unable to provide complete maintenance records, the warranty will not be granted.

8. Minor faults that do not affect the stability, reliability and performance of the machine are not covered by the warranty.

9. The charger failure and damage caused by the instability of the external power supply voltage of various electric equipment are not covered by the warranty.

10. The equipment is in extreme occasions (continuous high temperature environment of 45 degrees Celsius and above, continuous high dust environment, continuous minus 20 degrees Celsiusand below) when operating, non-weather-resistant parts such as hoses, sealed joints, connectors, and batteries are notWithin the warranty. The precautions specified by the engine manufacturer are not covered by the warranty.

11. The normal wear and tear caused by the operation, the wear and tear of the exterior paint, the peeling of the logo, the damage, the peeling, etc. are not covered by the warranty.

12. Damage to parts or materials caused by the discontinuation of the equipment or improper storage, including but not limited to the aging of the battery andDamage; Aging and damage of various hoses, rubber parts (such as tires, tracks, seals, etc.), plastic parts, etc.; metalrust of components; Deterioration of oils and fluids such as hydraulic oil, engine oil, gear oil, etc.; aging of paint; Other longDamage and failure of parts caused by storage are not covered by the warranty.

13. Lithium batteries, lead-acid batteries and other battery components will naturally attenuate the battery capacity over time, but the capacity will not naturally decayWithin the warranty.

14. When parked for a long time, the battery should be fully charged at least once a month, and used in accordance with the operation instructions, otherwise it is not in the warranty rangeCircumference.

15. Battery damage caused by over-discharge of lithium batteries, lead-acid batteries and other battery components is not covered by the warranty.

16. The damage and failure of parts caused by wading or immersion of the equipment is not covered by the warranty.

17. The purchaser purchases parts from Sany High Machine will enjoy a six-month warranty period from the date of purchase, wearing parts and consumable partsNo warranty.

18. The warranty period of the parts replaced by Sany High Machine free of charge due to quality problems is the remaining warranty period of the replaced parts of the original car.

Fourth, other warranty instructions

1. The purchaser shall be responsible for the custody of the old parts replaced during the warranty period, such as the loss or damage of the old parts due to improper storage.Sany Hi-Tech has the right not to assume the warranty for this failure. If the fault has been repaired, Sany has the right to trace it back to the purchaserExpense claims, including but not limited to spare parts costs, labor hour costs, service vehicle mileage costs, travel expenses, etc.

2. Before the cause of the failure is not clear, in order to reduce the downtime of the equipment and reduce the downtime loss of the buyer, if Sany High MachineThe equipment has been repaired first, and after the cause of the fault is confirmed, Sany has the right to purchase it according to the cause of the failureBuyer's claim for retrospective expenses, including, but not limited to, spare parts costs, labor hour costs, service vehicle mileage charges, travel expenseswith, etc.

3. Non-quality assurance period or quality assurance period not within the scope of the warranty by Sany high-tech service engineer or Sany high-techThe costs incurred in the maintenance of the equipment carried out by the authorized service provider shall be borne by the purchaser, including but not limited to the cost of spare partsUsage, man-hour expenses, service vehicle mileage expenses, travel expenses, etc.

4. Quality assurance shall follow the principle of "who asserts, who shall provide evidence", and the claimant is obliged to provide necessary and sufficient evidence.If the evidence is insufficient, the claim of the claimant shall be invalid.

5. Quality assurance is mainly maintenance, supplemented by replacement (replacement of the smallest components).

6. If there is an extended warranty agreement, the warranty period shall be subject to the quality assurance rules in the extended warranty agreement.

7. This "Quality Assurance Statement" stipulates that Sany High-tech and the purchaser who has signed the corresponding "Product Sales Contract" with Sany High-tech MachineThe rights and responsibilities of both parties shall not be effective against other indirect third parties. Indirect third parties are not mutually responsible for Sany High MachineSubject.

8. If there is a dispute between the two parties regarding this statement, the two parties shall resolve it through negotiation. If the two parties cannot reach an agreement through negotiation, they can report to the seller(Sany Hi-Tech Machinery) is located in a lawsuit, and the court where the seller is located and its superior court shall file a lawsuit in connection with this statementhave sole jurisdiction; All expenses arising therefrom (including but not limited to case acceptance fees, preservation fees, enforcement fees,appraisal fees, appraisal fees, notary fees, and travel expenses) shall be borne by the losing party.

9. Marketing service hotline: 400-887-8318 ext. 6 Complaint hotline: 400-887-9318

5. Please pay attention to the following points

1. Refuse to use the maintenance parts provided by Sany High Machine, deliberately damage the GPS, damage the timer, etc., Sany High MachineAll warranty services and maintenance instructions will be terminated.

2. This warranty statement supersedes any other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose of the machineSuitability for specific environments is guaranteed.

3. In order to protect the rights and interests of customers, equipment maintenance needs to be placed through Sany Yiweixun, WeChat call code or 400 hotlineThe problems caused by the maintenance of Sany high-tech machine suppliers will not be guaranteed.

4. This statement only applies to all regions in Chinese mainland.

5. The warranty in this statement is only applicable to deliveries from February 1, 2024 to the date of issuance of the new quality assurance statementEquipment. After the new quality assurance statement is issued, the subsequent delivery of equipment will be subject to the new quality assurance statementprevail.

6. The warranty start date is based on the earlier date in the Receipt Confirmation or Delivery Report.

7. After the buyer confirms the signing of the "Delivery Report" or "Receipt Confirmation", it has confirmed the receipt of Sany High-tech products and inspectionThe test machine is in good condition, and there are no faults or configuration disputes.

8. The purchaser confirms that it has carefully read this "Quality Assurance Statement", and the sales and service personnel have also detailed itThere is no objection to this explanation, and we are willing to cooperate in accordance with the "Quality Assurance Statement" of Sany High-tech Machinery.

9. To the extent permitted by law, Sany Aerial Machinery Equipment Co., Ltd. has the final right of interpretation.