Go global! Sany Overseas "Service Journey" has been launched one after another

Recently, adhering to the concept of "service creates value",The 2024 Sany "Service Journey" Indonesia Station was grandly launched。 Xu Ming, Senior Vice President of Sany Group, and Huang Jianfeng, Chairman of Sany Asia Pacific Business Unit, attended the launch site to witness the important moment.

"Service Miles" aims to solve problems for customers, actively collect customer suggestions, dig deep into market demand, and provide customers with more competitive Sany products.

Over the next six months,Seven teams of service engineers will visit more than 3,000 customers and comprehensively inspect nearly 20,000 pieces of equipment in Indonesia to ensure that the fault problem is 100% solved.They will maintain Sany service culture with the highest standards, achieve the goal of zero complaints, and achieve a 100% customer satisfaction rate.

The event also included a range of value-added services, such as operator training, cab cleaning, and cabin air filter maintenance, to meet customer needs. Engineers will also provide personalized services such as parts inspection, air conditioning performance testing, and device clearance adjustment to ensure that the equipment performs at its best. At the same time, Sany will also launch promotional discounts on special oils, filters, tires and other parts to further give back to customers.

PreviouslyThe 2024 "Service Journey" Uzbekistan station has kicked off.Promise to inspect more than 400 devices with a 100% completion rate, and strive for maximum satisfaction in equipment inspections, customer training and parts promotions. In the future, the 2024 "Service Journey" will be launched in various overseas markets to continue to provide excellent service experience for customers around the world.

In 2010, Sany pioneered the "Service Journey" activity in China's construction machinery industry, committed to creating value for customers, building trust and partnership in service.

Nowadays, with the advancement of the "globalization" strategy, "Service Miles" has gradually expanded to many countries and regions around the world. No matter where we are, Sany will always practice the tenet of "all for customers" with a never-slackening spirit and an indomitable service attitude, and provide high-quality services that exceed customer expectations and industry standards!