Excellent Service Engineer Column|Li Ji - Iron Warrior of Pile Driver Service

Red chili peppers are the soul of Hunan

Red firecrackers are a specialty of Hunan

The Red Revolution is the history of Hunan

The basin is endowed by mountains on three sides

The contradictory and unified character of Hunan Yanzi

They can gnaw down the hardcore industry with brutal vigor

And with romantic spirituality in the mountains and rivers swaying poetry

Li Ji, a Sany pile driver service engineer born in the land of Hunan and Chu and rooted in the Greater Bay Area, has contributed to the construction of a modern city in Shenzhen with the gene of "hard-working, patient, and domineering".

The iron will of the piling driver service

Li Ji, he stepped into Trinity Institute of Technology, and his two-year theoretical study became his stepping stone into the mechanical world. In 2011, he officially joined Sany Pile Crane, and with countless times of running and perseverance, he quickly grew into the mainstay of the service engineer team.

He chose to become a pile driver service engineer because of his simple belief in "down-to-earth, hard-working prosperity". For 14 years, Li Ji always had two things in his bag: maintenance tools and emergency equipment. The late-night emergency repair call is like a military trumpet, no matter the wind or rain, he can always arrive at the scene as quickly as possible. From replacing the main pump overnight with oily hands, to braving the rain to repair itRotary drilling rigsThe muddy trek, every restoration operation in a race against time, is the most vivid footnote to the "craftsman spirit".

Wind and rain: a symphony of steel under the night sky

The battlefield of pile driver service engineers is never day and night. On a rainy night in 2024, Li Ji received an urgent request for help from a customer, and the equipment suddenly failed, but the construction site was close to the slope, and the machinery and equipment could not enter to assist in maintenance, so it could only be parked 100 meters away, the construction progress was stagnant, and the customer was anxious.

"Customers are anxious, and we are even more anxious." Li Ji recalled. He and his team quickly arrived at the scene and braved the rain to erect a makeshift wooden platform, with seat belts attached to slippery steel beams, the rain obscuring their vision, but the tools in their hands were always accurate. After more than ten hours of emergency repair, the equipment finally returned to normal, and the customer's tightly knit brows finally stretched and gave a thumbs up: "Sany service is really good!" ”

Such a scene has become the norm in Li Ji's career. From replacing the main pump overnight to repairing the drilling rig in the rain, every time is a double test of physical strength and will. What supports him all the way is the teamwork, the recognition of customers, and the love of his profession in his heart. He has always been guided by the concept of "being a person first and then doing things", and interprets the spirit of Sany service with his actions - no matter how bad the environment is, the customer's equipment is always the first.

Behind the pennant: a silent statement of professional value

In Li Ji's career, the bronzing pennants are like medals, telling the hard work of 14 years. In 2021, he was selected as the "Model Worker Craftsman" of Sany Heavy Machinery, and in 2024, he was awarded the "Outstanding Service Engineer of the Year". Behind these honors is his silent dedication to solving problems for customers countless times.

"When a client shakes my hand and says, 'Thanks to you,' that sense of accomplishment is irreplaceable by any material reward." Li Ji said frankly. In his opinion, the value of a service engineer is far more than repairing equipment, but also creating time value for customers. The rapid elimination of each fault is the protection of the progress of the project; Every late-night emergency response is a defense of the interests of customers. It is this "customer first" service concept that has won him the trust of customers and made him reap extraordinary achievements in ordinary positions.

The high-intensity professional characteristics are destined to make Li Ji get together less and leave more with his family. The absence of holidays and the no-show of family gatherings have become irreparable regrets in his heart. The wife carried the burden of the family on her weak shoulders and never complained; The child's expectant voice on the other end of the phone turned into his deepest concern on the way home.

"I try to make up for it with good food, and I research new dishes every weekend." Li Ji said. He translates the guilt of his family into the temperature in the kitchen, using a pot of braised pork or a bowl of hot soup to convey the tenderness in the heart of the steel man.

Fourteen years of deep cultivation did not stop at Li Ji's comfort zone. In the face of the wave of technology iteration in the industry, he took the initiative to participate in the company's training, from traditional pile foundation to intelligent construction, he constantly broke through the knowledge boundary with an "empty cup mentality".

"Service engineers should not only be 'repairmen', but also be trusted construction consultants for customers." Li Ji said. He spends his spare time studying technology and empowering traditional services with technological innovation. This thirst for knowledge and embrace of change is the source of power for the Sany service engineer group.

From the Xiangjiang River to the Pearl River, Li Ji used 14 years of youth to interpret "extraordinary perseverance in ordinary posts". He has witnessed the foundation of Shenzhen Bay, participated in the construction of countless urban landmarks, and when skyscrapers rise from the ground and subway tunnels extend underground, he can proudly tell his children: "The foundation of this city has traces of the joint pouring of Dad and customers." "

In the seemingly ordinary battlefield of pile driver service

Li Ji

Shouldering the responsibility with an iron shoulder

Warm people's hearts with tenderness

He will continue to use his original intention as a blade

Break through the circle and strive for progress in the wave of industry change

Climb to the pinnacle of "endless service".