Excellent Service Engineer Column | Tan Junbin - Writing extraordinary with sweat



Late at night, at a construction site in Shenzhen, under the dazzling searchlight, Tan Junbin was covered with oil, hunched over beside the double-wheel milling hydraulic valve. The machine roared intermittently, and the customer paced anxiously – the construction had been delayed for a full day, and the damage would be incalculable if it could not be repaired before dawn. Tan Junbin wiped the sweat from his forehead, took out his mobile phone and sent a message to his wife: "I can't go back tonight." 'It's the 28th hour he's been fighting in a row.

From a layman to a technical leader

In 2017, when Tan Junbin stood at the door of Sany Group with his suitcase, he still had half of the unfinished "Excavator Hydraulic System Diagram" stuffed in his backpack. Fate played a joke on him: the excavator post he had been thinking about was full, but he was assigned a pile driver service post. The first time I saw a three-story buildingRotary drilling rigs, he craned his neck and muttered: "This is a machine, it is clearly a steel monster." ”

In 2021, the company launched the new SDC120 tandem wheel milling, and there is only one trained technician in Guangzhou in the country. Tan Junbin simply held his mobile phone during the day to record the details of the machine, and made notes in the video notebook late at night.

As the days passed, he was like a sponge, constantly absorbing new knowledge and skills. From the initial rush in the face of failures, to the ability to calmly analyze and quickly judge the problem, Tan Junbin has completed the gorgeous transformation from a young novice to an experienced "master". Now, when he encounters equipment failure, he only needs to listen to the sound and see the operation, and he has the bottom in his heart, and he can handle it easily. Even the old master couldn't help but pat his shoulder and sigh: "Xiao Tan, your ears should be insured!" ”

The lonely brave in the rainstorm

In Tan Junbin's work, service tasks in harsh environments are commonplace, but he has never flinched in the slightest. Once, a piece of equipment in his area suddenly broke down during construction, and the customer called in a hurry. Tan Junbin didn't say a word, took his tools and went straight to the construction site.

When I arrived at the scene, I found that the situation was worse than I imagined, and I was tired of maintenance, so I relied on the equipment to rest for a while; When you're hungry, just nibble on a few bites of bread. In this way, he fought for nearly thirty hours in a row, and finally got the equipment back up and running. The customer looked at the rebooted device, furrowed his brow, and gave him a thumbs up. At that moment, Tan Junbin's heart was full of a sense of accomplishment, and all the fatigue disappeared.

In the process of dealing with customers, Tan Junbin has gained not only achievements in his work, but also many heart-warming stories. But what he remembers most is that late on the night of the winter solstice, the customer dragged him home to eat together. At the dinner table, the customer's daughter sandwiched the largest shrimp into his bowl: "Uncle Tan, mom said that you are a robot doctor!" ”

Sincerely carve a professional monument

Honors such as "2023 Excellent Service Engineer of Guangdong Branch", "2024 Accessories Sales Champion of Sany Pile Driver Guangdong Branch", "2024 Excellent Service Engineer of Pile Driver" are highly recognized for his professional service ability and professionalism, and are also a testimony of his hard work on the road of service.

Due to the particularity of his work, Tan Junbin needs to travel frequently, work overtime, and be on call 24 hours a day, which means that he has very little time to spend with his family. But fortunately, he has an extremely warm and understanding family, and his wife knows the hard work and importance of his work, and always silently takes on the affairs of the family, keeping the house in order, so that he has no worries.

In the past seven years, he has transformed from an apprentice chasing drawing symbols to an "industrial doctor" who decodes the pulse of machinery; The lonely shadow stumbling from the rainstorm is condensed into a scale on the industry's coordinate system. Those sweat-soaked certificates of honor are not only a medal of skill, but also a tribute to the clumsy kung fu of the times—in this world of quick success, he proves that precision and patience are still the fulcrum of leverage.