From remote diagnosis to on-site guarding: a pennant witnesses the speed of Sany!

Late one night, a call for help from Mr. Mao, a customer in Xinyang, instantly put the Sany service team into a "combat state". It turned out that his SY75 excavator suddenly became abnormal, and what was even more tricky was that the equipment was parked in a narrow area between two fish ponds, and the soil on the site was soft and could collapse at any time, and the situation was very critical!

7×24 hours response, remote diagnosis

After receiving the news, the Sany service team quickly launched an emergency response. With advanced remote diagnosis technology, Fan Yan, a service engineer at Sany Zhengzhou Xiangyuan, accurately identified the problem as soon as possible and confirmed that the local Xinyang office had the necessary accessories. In order to race against time, the Zhengzhou Xiangyuan service team immediately decided: to send accessories to the door overnight to ensure the safety of customer equipment!

The starry night will be delivered, and the mission will be achieved

The night was deep, and the service team rushed to the scene with accessories. However, a new challenge arose – the customer's original assistance staff was unable to be present, and repairs were bogged down. In the face of the customer's anxiety, Sany service staff did not hesitate: "We will deal with it!" "By the muddy fish pond, the lighting is weak and the operating conditions are difficult, but the service team is calm and calm, and with superb technology and rich experience, they efficiently complete the replacement and debugging of accessories. When the equipment was restarted, the customer finally breathed a sigh of relief and praised again and again: "Sany service, really fast and professional!" ”

Always guard, customers have peace of mind

This late-night rescue is a vivid portrayal of Sany's all-weather service! From remote diagnosis and precise positioning, to efficient support for parts delivery, to professional maintenance to resolve crises, every link demonstrates a firm commitment to "customer-centric".

Customer satisfaction and trust are the biggest driving force that motivates us to move forward. The pennant full of gratitude is not only a compliment to the service team's dedication and efficiency, but also the best testimony of Sany's service spirit of "quick response and mission achievement"! Whenever and wherever you need it, Sany Service will go all out to escort the safe and efficient operation of your equipment!