Excellent Service Engineer Column|Li Jitao - Sany Equipment "Guard" on the Land of Jinan



At half past five in the morning, Jinan had not yet woken up, and under the gray sky, Li Jitao started the car engine. The glimmer of the dashboard illuminated his upcoming destination, Zaozhuang, Shandong. As a service engineer of Sany Pile Crane, starting at dawn has long been the norm for Li Jitao.

Cross the line and become the patron saint of the drilling rig

In 2018, the native of Jinan, with his trust in Sany, switched from the familiar pump truck chassis technologyRotary drilling rigService Areas: "I used to come into contact with Sany when repairing pump trucks, and I felt that this was a reliable company." He recalled, "At that time, my friend said that Sany was recruiting, and I immediately submitted my resume. Since then, he has become the patron saint of rotary drilling rigs around Jinan.

His jurisdiction covers the surroundings of Jinan (except for the Shandong Peninsula), and the pace of work is not much different from the tight clockwork: the nearby task arrives at half past seven; If you go to Zaozhuang and other places, you need to set off at 5:30 in the morning and travel for 3 hours to arrive before 9 o'clock agreed by the customer. "We are like a rapid response force, with a lot of equipment, and telephone guidance is the norm." Li Jitao explained. In order to quickly restore the equipment, Li Jitao communicated with the customer by phone for guidance as soon as possible, and many problems could be solved through telephone communication, which greatly saved the customer's time.

Companionship: temperature in the wind and rain

In seven years, the four seasons of Jinan have been engraved in his work trajectory. His relationship with customers has long gone beyond simple service and being served. A bottle of ice water in summer, a sip of hot tea in winter, and a light meal next to the construction site have all become bonds of friendship. "I remember once after repairing a car, the customer stuffed me with a bag of homemade spicy pimples, patted me on the shoulder and said to take it back to my family to try." Such a moment makes Li Jitao feel that no matter how far he travels, it is worth it.

The road to experts: tempering and responsibility

When he first got involved in the field of drilling rigs, he held the information and studied until late at night. Today, the biggest challenge has become the sales of accessories - "customers are short on funds and have to patiently explain the cost performance. "Once, an old equipment broke down, and the customer wanted to replace the motor but it was too expensive. Li Jitao coordinated before and after to solve the urgent needs of customers. "It's like seeing a doctor for the elderly, you have to explain the truth of chronic diseases clearly." He likened this to the problem of equipment aging.

The support of the team is his backing. Encountering a difficult failure, the team held a conference call to discuss it. "Shandong people pay attention to unity, experience sharing is a tradition, and no matter how difficult the task is, it can be solved," he said.

Nowadays, he "clears the door" as soon as he hears the customer's problem, "The customer trusts you not because you never make mistakes, but because you know that you will go all out." Li Jitao knows very well, "The greatest sense of accomplishment is to watch the repaired drilling rig roar again, the pennant sent by the customer, and hear the heartfelt sentence thanks to you." ”

Behind the stick: understanding and debt

During holidays, when thousands of families reunite, Li Jitao often sticks to his duty post. On the 29th day of the twelfth lunar month, or even the first day of the Lunar New Year, these days that should be happy for the whole family can only be spent with work. "Although I can usually go home for dinner after get off work, I really don't dare to expect to go to parks and scenic spots with my family." Mentioning this, he couldn't hide his sadness, "During the May Day and Eleventh holidays, others planned to travel, but I could only give up." "Although I am in my hometown, I have too little company for my family, and my heart is full of debts.

"I'm not romantic, and the only way to make up for my family is to have a meal together in the evening." For 365 days, Li Jitao was on duty almost every day, but his family had no complaints and gave him the greatest understanding and support for this profession. The family knew that he had a great responsibility and silently took on the housework so that he could work with peace of mind. This silent support is a strong motivation for him to persevere, allowing him to feel the warmth of home in his busyness and strengthen his determination to do a good job.

As the sun set, he embarked on his way home, and the silhouette of Jinan outside the car window gradually appeared. In the seven years of service, he is like a rivet, firmly rooted in this land, tightening his responsibilities with a wrench, measuring his promises with his steps, and carving his own extraordinary chapter in ordinary posts.