Listen to orders, face difficulties, and customer first!

"Tunnel construction can't be stopped, can you come over as soon as possible?" On the other end of the phone was the anxious voice of the customer.

At 2 a.m. on September 22, Sany service personnel received an emergency request: the core equipment of the tunnel construction site suddenly abnormalized, and every hour delay in the critical construction period may disrupt the overall construction period. A rescue in a race against time began.

Putting down the phone, the service team immediately started an emergency response: while asking for details on the phone, the abnormal direction was initially locked; While quickly organizing the toolbox and planning the optimal route. The night was thick, the road was quiet, and no one cared about resting, driving towards the construction site. At 4 a.m., at the entrance of the tunnel shrouded in morning fog, the service vehicle stopped steadily and became the first rescue force to arrive in the dark.

Entering the tunnel, under dim temporary lighting, the team immediately detected it. Experienced technicians judged the fault on the spot, and in the face of the anxious eyes of the customer, they promised: "We will do our best to repair it!" Subsequently, the service staff transmitted the on-site picture to the Kunshan factory through AR for remote consultation with experts. The factory immediately decided to deploy the components. Service personnel actively dock with manufacturers and disassemble relevant components overnight according to remote guidance. In order to seize the time, we urgently coordinated the special car shipment of Fujian agents and promised customers that it would be delivered before 5 a.m. on the 24th.

Late at night on the 23rd, the team of 4 people drilled into the dimly lit tunnel and dismantled the parts only with the light of a flashlight. Oil stains on hands, sweat soaked the uniforms, no one complained, they knew that if they dismantled it one minute earlier, customers could return to work one minute earlier. At 3 a.m. on the 24th, the old parts were finally removed, and the team was stationed next to the construction site waiting for the new parts to arrive. At 5 a.m., the special car carrying the new components arrived on time, and everyone immediately put into the installation: hoisting, taking over the pipeline, debugging the circuit, and the figure was busy but orderly.

At 10 a.m., the equipment roared and the dashboard was running normally! The customer held the hand of the service staff tightly: "I didn't expect you to work so hard, answering the report in the early morning and working overnight, helping us solve the big trouble!" Looking at the running equipment, although the team was tired, they showed a relieved smile - more than 50 hours in a row, in exchange for the customer's peace of mind and the smooth progress of the project.

This day and night rescue not only solved the equipment failure, but also interpreted the original intention of Sany Service with the practical action of "listening to orders, facing difficulties, and customer first": no matter how complex the environment is late at night and early morning, no matter how complex the environment is, customers will stand up as soon as possible and protect every expectation with professionalism and responsibility.