Casting a service golden signboard: Sany heavy card Suzhou Shanghai Miles has received high-frequency praise

Trinity heavy truckIn the "Service Journey", the Suzhou and Shanghai Branch adopts the "service + R&D collaboration" model, and the R&D engineers and direct service engineers jointly go deep into the site to directly transform market insights into technical improvement plans, which are widely praised by customers.

Collaborate to tackle tough problems, and professional services win trust

On October 7, the direct service engineer handled the tire eating situation in Tengchang Logistics and cooperated with the R&D team on site to jointly complete the detection and analysis; In the face of the question of Youtong Logistics and Shanghai Transport on battery life, the direct service and the R&D team visited together, calculated the power consumption on the spot, answered customer doubts with technical analysis, and became a representative of "reliable service" in the hearts of customers.

System support, customized needs create value

Weixin Building Materials spoke highly of Sany New Energy's customized solutions: low vehicle failure rate, sufficient spare parts reserves, quick service response, and the R&D team will regularly follow up on operation data to continuously optimize the experience, and the overall service far exceeds expectations!

Rapid response, efficient rescue and operation

The visiting team is anxious about the customer's needs and shows efficient rescue capabilities. After the rear-end collision of the Tongchuang logistics vehicle at high speed, the direct service engineer arrived at the scene within 1 hour, quickly dealt with the problem of tracheal rupture, and assisted in docking insurance and accessories matters, helping customers minimize operational losses, and practicing service commitments with practical actions of "fast response and excellent service".

Service is the bridge, trust is the foundation. The Sany Suhu team is constantly moving, with the synergy of service and R&D, to forge customer reputation as the cornerstone of moving forward, moving forward together and winning the future.