【Excellent service deeds】Drip service, warm guard
2021.11.19
Sany Heavy Machinery
Over the mountains, over the mountains, from the summer heat to the snow, day and night, this is the work rhythm and environment of many service engineers.
Yan Peng, a service engineer from Chongqing, is such a post-90s engineer who uses drip service to protect customers.
24-year-old Yan Peng has been engaged in construction machinery maintenance for three years, and he joined Sany after graduation.
Rushing, for some people is from south to north, from white to black, for Yan Peng, it is a non-stop on the more than 3,000 kilometers of service road, and it is the next stop one after another.
Not afraid of severe cold, overnight maintenance
Yan Peng overhauls up to 50 or 60 excavators a month, and has encountered many challenging working environments.
The winter of 2020 coincided with the coldest days. The customer has a SY135C, which is on the top of the hill in the mine park. The customer reported for repair, and the steel pad of the feedback equipment was broken, and it was found that the steel cover was broken after arriving at the site for maintenance.
Reluctant day and night, customer first
The mine park will be inspected the next day, and the customer needs to hand over the site, so he is very anxious and doesn't know what to do. Yan Peng was anxious about the customer's urgency, and decided to find a welder to help the customer solve the problem.
Yan Peng was staring at the welding site at the completion of the welder's master, it was already more than 2 o'clock in the morning, and he had to return to the mine park to install and debug.
The winter nights were extremely cold, and the rear glass of the excavator cab was frozen with frost, and the fingers were stiff and inflexible. Yan Peng and his colleagues lit a fire at the site, installed it for a while and then baked the fire for a while, and the three colleagues took turns to insist on installing and debugging the equipment and delivering it to the customer.
Do your best to escort
At eight o'clock the next morning, the equipment was installed and the customer arrived at the site. The hard work of the whole night has won the satisfaction and recognition of customers, and Yan Peng's heart is full of a sense of achievement.
0 comments